Rate agent on chat end
Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.
Maybe include stars, single and message input fields.
The like function can be quite distracting especially if the customer gives a dislike halfway through the chat, if you could remove or move it to the end of the chat?
Matthew Altman commented
At the end of chat, It will ask the user if they want to participate in a customer survey about the Customer service, if they pick yes then it will take them into it and then There would be like a 1 - 10 rating for how good the customer service rep was and then it will be submitted to the analytics possibly.
Nick Taylor commented
The idea is.... Say when an agent closes the chat, a customizable review page (like the 'Pre Chat Form') pop's up asking the client to review the agent like a 1 to 5 rating and any comments for improvement text area, ect.
These reviews should be attached to the agent and have an overall over all the agents too.
Prasad P Nair commented
I love this website and service. This is my humble request to add a feature. There should be a feedback form regarding the chat or service customer had, just like a survey. Customer should get that after ending the chat. its fine if survey goes to customers email addrress. Please consider this.
At the end of chat, make a survey automatically appear rating conversation, this and that
evaluation after chat so we can know our agent's performance and also to know customer satisfaction.
Anthony DeDionisio commented
when chat is over, it would allow the other user to give feedback about that chat
Let the visitor answer a question when the visitor ends the chat like how much are you satisfied with the chat? I would love to see this for better feedback.
at the moment survey choices are only stored in the transcript.
my wish is to store them globally to see how many answered.
Henrik Notlev commented
The option to create a Post Chat Form to collect customer response to the experience. This is very helpfull if I want to learn.
If I look at those with the worst reports, I can maybe learn from the recorded dialogue what went wrong. I can also see who is my best operator.
if you could have it so you rate the people after the live chat.
Xavier Rodriguez commented
A way to track survey answers
Sam G commented
i mean at the end it goes to a survey which can be viewed by a operator
Sam G commented
Make it so when a visitor ends a live chat it automatically goes to the analytics and i think that would be great
For me the Tawk is the best Site/Apps Ever! Please do Add new Features Feedbacks for our clients they can post Feedbacks/Suggestions
The usability of voting is not intuitive at all. Both I as a new user and my first test user didn't feel like we had voted when we pressed it independently of each other. My test user repeatedly deselected and selected other options.
There should at least be some text beneath which says "thank you for your choice" or for a second says "sending..." Then "sent" this would be more intuitive for users.
we should always have a survey or set of questions like how was the user and what did you like in websites or we can edit the questions for the same.
Sam Yates commented
The thumbs up/thumbs down system works for us in terms of what users think of the chat. But the ability to add a customisable 3-5 question survey with the ability to include questions relating to our company and service, as opposed to the actual chat itself, would be extremely beneficial.
Jonathan Muñoz commented
it would be good if the end of the chat one Department will send a survey to qualify as She attended
Dejan Rakezić commented
Thumb up and thumb down is not really noticable and it doesn't provide good feedback about our customer support.