Rate agent on chat end
Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.
Maybe include stars, single and message input fields.
Dejan Rakezić commented
Thumb up and thumb down is not really noticable and it doesn't provide good feedback about our customer support.
There's already a thumbs up and thumbs down on the widget.
It would be awesome, to promote the best agent and fire the worst agent (No, i'm just joking I can't pay the best agent)
Fabiano Costa Leite commented
In addition to a pre-form, having a post-form to learn some customer issues relevant after the conversation with our operators.
There is a Shortcut type called Survey where you can build a short survey on your own.
Your user can also rate the chat with a <Thumbs Up/Thumbs Down> for really easy experience feedback.
Jacob Sanders commented
Add an option to have a survey after every live chat. This would consist of feedback, yes or no questions, etc. All configurable and optional. This is a must for most companies!