Rate agent on chat end
Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.
Maybe include stars, single and message input fields.
It would be awesome, to promote the best agent and fire the worst agent (No, i'm just joking I can't pay the best agent)
Fabiano Costa Leite commented
In addition to a pre-form, having a post-form to learn some customer issues relevant after the conversation with our operators.
There is a Shortcut type called Survey where you can build a short survey on your own.
Your user can also rate the chat with a <Thumbs Up/Thumbs Down> for really easy experience feedback.
Jacob Sanders commented
Add an option to have a survey after every live chat. This would consist of feedback, yes or no questions, etc. All configurable and optional. This is a must for most companies!