I suggest you ...

Rate agent on chat end

Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.

Maybe include stars, single and message input fields.

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Koby shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Qw4rtz commented  ·   ·  Flag as inappropriate

    It would be awesome, to promote the best agent and fire the worst agent (No, i'm just joking I can't pay the best agent)

  • Fabiano Costa Leite commented  ·   ·  Flag as inappropriate

    In addition to a pre-form, having a post-form to learn some customer issues relevant after the conversation with our operators.

  • Zach commented  ·   ·  Flag as inappropriate

    There is a Shortcut type called Survey where you can build a short survey on your own.
    Your user can also rate the chat with a <Thumbs Up/Thumbs Down> for really easy experience feedback.

  • Jacob Sanders commented  ·   ·  Flag as inappropriate

    Add an option to have a survey after every live chat. This would consist of feedback, yes or no questions, etc. All configurable and optional. This is a must for most companies!

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