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  1. Parse Image URLs into previews

    Requesting that image URLs are parsed into previews for both customer chats and chats between agents.

    Example : https://i.imgur.com/cYwFTV3.png

    22 votes
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    • Add a 'seen' feature.

      The ability for an agent to see when a customer has 'seen' the message. The ability for a customer to see when an agent has 'seen' their message - 'seen' could appear below their message.

      18 votes
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      • Add REST api for creating and managing tickets

        Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

        17 votes
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        • 34 votes
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          • 3 votes
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            • 9 votes
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              • Shortcode for Chat status light

                Hi! I wish to add a shortcode everywhere on my website to show the Status Chat Light (small round image)
                e.g: on my header, light red (live chat off) light orange (live chat away) light green (live chat on) , hover tooltip to add a text status (ALT)
                The image need to link to a custom url / open the widget / pop up ... no limit but in my case I embeded the chat on my contact page so I need a custom url and I hope will be doable with WPML (all depennd of the structure of your…

                3 votes
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                • Mobile Chat 1st Message Pop-up

                  Please make the mobile chat pop-up like it does on PC. Massive attention grabber. I would pay you for that :)))

                  22 votes
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                  • Integrate with Trello

                    Integrating with Trello would make Tawk insanely powerful. Attaching tickets to Trello cards..etc would add another dimension to Tawk. Since a lot of companies use Trello for projects/customer orders...etc it would be helpful to be able to attach customer support tickets to those cards so that they are unified together in the workflow.

                    18 votes
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                      1 comment  ·  New features  ·  Admin →
                    • i suggest to give the client the possibility to move the widget and to put it where ever he want

                      i suggest to give the client the possibility to move the widget and to put it where ever he want

                      4 votes
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                      • get a message or display counter when other agents mention your name in group messages

                        Sometimes a lot is discussed in group messages. For some solutions a problem is assigned to a specific agent. Everyone can then see that that person is busy with it. But sometimes that agent misses that someone mentioned his/her name. It would be great if there is a person-tagging system, a place where you can see that you've been mentioned.

                        3 votes
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                        • Option to export data from reporting section in Excel sheets as CSV. That way managing the data and analyzing it will be way more effective

                          I want to export data from the reporting section. I am surprised that this feature does not exist. What is the point of having reports we cant do details analysis on it via excel sheets

                          1 vote
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                          • Add URL based agent assignment rule feature

                            so when a user/visitor visits a landing page/profile/product page and starts the chat - then Tawk identifies the URL and then based on the assignment rule the correct agent/person is assigned to the chat.

                            3 votes
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                            • i think you have to create a feature in which user can save all chat in database or any other place hence he can able to see in there CRM

                              i think you have to create a feature in which user can save all chat in database or any other place hence he can able to see in there CRM and do much more thing i think you have to think about this

                              6 votes
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                              • Clients email field required on triggered popup chat. So if miss chat, i get clients email. And contact later.

                                Hi. It is possible to add required fill email and name fields in trigered auto pop up chat form. So if i miss chat i know clients email to contact him ?

                                1 vote
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                                • Addition to Minecraft

                                  Add a way that allows people to add the link to make a Live Support call within Minecraft. However, if there is a way also only make the link show up within Minecraft when there are advisors online and able to take a call and not just at any time that would be amazing!

                                  Just a little something that would help me out. :)

                                  1 vote
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                                  • Profanity Filter

                                    Have a filter to star out profanity - so words in a list would appear as ****.

                                    3 votes
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                                    • agents for specific trigger

                                      Need to assign specific agents for specific trigger, for example, x agents will be answer all the chats from trigger #1 related to a new feature in our website, it will help to manage data and agents.

                                      1 vote
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                                      • setup ticket subject

                                        It could be great option to setup subjects tickets are being created by system....now is USEDNAME #1 and it increases 1 by 1....have the option to setup code like HGDFS14587

                                        1 vote
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                                        • Email

                                          My clients complain that they receive a confirmation e-mail from Chat and Ticket, but this email is in English.
                                          I think we should have the option to write the text in our language.
                                          I think this feature could be enabled for those who have paid bills like I have.
                                          Thank you.

                                          1 vote
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