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  1. Browser plugin for notifications & quick access

    Hi team,

    As of now in order to get live notifications about the new visitors, we need to either log in to the dashboard or have the app installed.

    It's not always possible to have either of them (some companies won't allow phones at the workplace, some may have trouble working with multiple browser tabs due to performance issues). I belong to the second category, not always possible to keep Tawk dashboard tab open on my browser.

    We recently solved a similar problem for our SaaS app by publishing a browser plugin, which will notify the customer about the events…

    20 votes
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    • Parse Image URLs into previews

      Requesting that image URLs are parsed into previews for both customer chats and chats between agents.

      Example : https://i.imgur.com/cYwFTV3.png

      26 votes
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      • 40 votes
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        • Add REST api for creating and managing tickets

          Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

          20 votes
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          • Improve the software, the visitor can see the last chat record when the software is opened twice.

            Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

            2 votes
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              1 comment  ·  New features  ·  Admin →

              Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

            • change color monitoring icon

              change color monitoring icon.

              1 vote
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                Good afternoon!
                I understand now, thank you.

                The color should be unique per property (website), and on my end it was different.
                Seems it’s a bug which appear on dashboard – please make a screenshot with it and send to support@tawk.to, so that our developer could investigate it, thank you!

              • Extend the JavaScript API to allow filling the question field in the pre-chat form on maximizing

                The question field in the pre-chat form cannot be targeted with getElementById().

                Overload the Tawk_API.maximize() method with Tawk_API.maximize(question) to allow the question field to be filled dynamically. This allows the use of links within the website to maximize the chat widget and fill the initial message (while still allowing the user to customize/extend the message before starting a chat).

                9 votes
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                • 6 votes
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                  • There should be a Shortcut Key to pickup Chats Like F2 or any other special key.

                    It's so annoying to click every chat with mouse. Please include a shortcut key.

                    4 votes
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                    • I strongly recommend to add option to download daily report including IP's so that I can filter IP that which IP is visiting again and again

                      I strongly recommend to add option to download daily report including IP's so that I can filter IP that which IP is visiting again and again

                      1 vote
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                        Hi!
                        Thank you for request.

                        Visitors IP is a sensitive personal data, so they won’t be included into reports.

                        In future we plan to create advanced chats export. Also you will be able filter not by IP, but by visitors ID which we give to visitor and until we can recognize him the same ID will be put.

                      • when visitors from a certain host or IP address visit the site, I want them to flag inside talk and show us they are browsing.

                        when visitors from a certain host name or IP address visit the site, I want them to flag inside talk and show us they are browsing.

                        It would also be great to be able to do it by approximate location, so if someone in our geographic area is browsing we know they might be able to pick up items on our website etc.

                        It could make a noise alerting that a "tagged" user has come to the site to browse.

                        Zopim has this feature, we used to use it quite successfully and it was very helpful.

                        1 vote
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                          Hi, thank you for request.
                          At the moment you can set Advanced Trigger, with condition to check visitor IP address and perform required actions, like sending him message, setting name to him to identify in visitors list in Monitoring.

                          Please note that if you use Pre-chat form, trigger will overrride it. We are working on new design and logic for a widget and they will be available to be used together.

                        • Assign Department(s) and chat agents to specific landing pages

                          Hi. Please assist by creating a functionality that allows departments with their respective chat agents to only receive communication in specified landing pages only.

                          3 votes
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                          • embed ticket system on a website

                            I would love to integrate on my website an embeded code for the ticket system, so my visitors could send a ticket to me besides having the chat option. Also a login that i would create for some visitors, so they could login and follow the ticket they've sent would be a great plus.

                            1 vote
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                            • have a Chinese language website

                              really useful for taiwanese people

                              3 votes
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                              • Settings to turn of customer location tracking so agents cant see a customers location.

                                Settings to turn of customer location tracking so agents cant see a customers location.

                                3 votes
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                                • Add URL based agent assignment rule feature

                                  so when a user/visitor visits a landing page/profile/product page and starts the chat - then Tawk identifies the URL and then based on the assignment rule the correct agent/person is assigned to the chat.

                                  4 votes
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                                  • 9 votes
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                                    • agents for specific trigger

                                      Need to assign specific agents for specific trigger, for example, x agents will be answer all the chats from trigger #1 related to a new feature in our website, it will help to manage data and agents.

                                      2 votes
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                                      • Is it possible to use gradient in tawk chat icon on website

                                        Is it possible to use gradient in tawk chat icon on website

                                        1 vote
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                                        • Push a form filler to a chat

                                          During a chat, we need to have the option to push a form filler to a customer. Instead of EVERY time having to ask a set of questions to a customer. When you provide a service at their house, and you have to get their name, address, email, phone, etc. This is not something you can request pre chat, because you'll never get any chats at all. Rather than leaving it up to the agents to always ask for the info, it would be better to always send the same fields for them to fill out on the customers side.

                                          1 vote
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