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  1. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    198 votes
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    18 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    124 votes
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    12 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. keyboard shortcuts

    add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

    20 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    139 votes
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    19 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

  5. Have on mobile pop up with a trigger-message

    when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
    In all chats services uts work that way

    73 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

  6. Emails language should be customizable

    Ticket reply emails are in english, not in locale language. For example:-
    ##- Please type your reply above this line -##

    This is confusing to non-english speakers.

    226 votes
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    29 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. IP tracking and recognition

    I would love to see automatically saved IP addresses in a rapport. Some B2B visitors have an IP-address bounded to there company.

    With that information, we have more potential leads. Now I need to manually save the IP-address and company name. When there is a monthly rapport of visitors and there IP-addresses I would be even more happy with tawk.io!

    I hope this will be available in the future.

    15 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. JSON API Call for new message (for Third-Party Services)

    Would be great if we can populate the status of new messages. For instance; call a URL that returns 1 in JSON format if there are new messages. And 0 if not ofcourse.

    That way we can create custom scenes at our (smart)office.

    - Check the status every 5 seconds with the API url
    - If there are new messages
    - Like dim the lights for 1 sec if there is a new message.

    Small service. Endless possibilities!

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Put Trigger customization under Assets (Widgets)

    Since a separate asset could be created to handle localization (multi-language support) shouldn’t the triggers be under the assets instead of global settings?

    8 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Time zone settings

    Need to have ability to change the time zone in the application
    currently showing GMT+0

    94 votes
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    11 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Turn chat online/offline manually despite other agents status and Scheduler hours

    My boss is often in the office later the rest of us and would like to be able to answer chats past our "closing time" which I previously used the scheduler to turn offline at. I understand that if all users are logged out, the widget will turn offline, however many of my colleagues leave their browsers open overnight for convenience from day to day and forget to log out. It would be very helpful if there were an option for Chat Admins to change the online/offline status of the widget manually.

    66 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Mute sound alerts for users

    It would be great to be able to control sounds for users, i.e. mute or lower them. As some users get scared when we write them.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. verified badge on our profile

    verified badge on our profile that neccesary for our customers our client's this helpfull

    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad

    Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad.

    The history on the dashboard should have a filter to check based on date/month/year/customize the range

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. auto response/email

    A feature where if a new visitor starts a chat and they don’t get a response in a pre-determined time frame. Visitor will get an auto response stating we are unavailable or busy and the visitor will automatically be presented with the contact us via email box

    103 votes
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    18 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Give a special code / number for visitors conversation

    Add the ability so like the system can give the visitor a different code each chat, so they can use that to verify themselves elsewhere.

    Thank you!

    7 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Track if ticket emails is read

    Please consider adding tracking pixels, or some how notify in context of ticket if our customers have looked at a response in a ticket

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Report with total volumes of chats done in the month by agent

    I need a report that shows the volume of calls from each operator per month. Listing all the attendants and the total of each one.

    22 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. 6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Trigger message that deparment is not available after selecting one

    for example i have two department one is for sales and another is for support. when user click on support radio button and team is not available to answer then a message will show and same as it for sales

    2 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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