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  1. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    137 votes
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      18 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
    • Survey after a chat, Post Chat Form

      After a chat has finished ask the customer to complete a short survey.

      57 votes
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        7 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
      • keyboard shortcuts

        add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

        17 votes
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          5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
        • The visitor can see the last chat record

          Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

          Conversation history could look like in next idea:
          https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

          120 votes
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            19 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

            Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

          • Have on mobile pop up with a trigger-message

            when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
            In all chats services uts work that way

            63 votes
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              17 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

              Hi!
              On mobile we can’t change this behaviour at this time.
              Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
              On PC browser trigger will open a chat to show trigger message to a visitor.

            • Emails language should be customizable

              Ticket reply emails are in english, not in locale language. For example:-
              ##- Please type your reply above this line -##

              This is confusing to non-english speakers.

              200 votes
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                29 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
              • IP tracking and recognition

                I would love to see automatically saved IP addresses in a rapport. Some B2B visitors have an IP-address bounded to there company.

                With that information, we have more potential leads. Now I need to manually save the IP-address and company name. When there is a monthly rapport of visitors and there IP-addresses I would be even more happy with tawk.io!

                I hope this will be available in the future.

                15 votes
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                  4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                • Theme and prechat option

                  Hi i am using your live chat sinse 2016 now its going better day by day but if you dont mind make new theme like https://www.tidiochat.com/en/ and also when someone days hi on chat after that it will show preform chat same as this tidio please have look on that thanks .

                  9 votes
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                    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                  • Put Trigger customization under Assets (Widgets)

                    Since a separate asset could be created to handle localization (multi-language support) shouldn’t the triggers be under the assets instead of global settings?

                    8 votes
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                      4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                    • Time zone settings

                      Need to have ability to change the time zone in the application
                      currently showing GMT+0

                      81 votes
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                        10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                      • Give a special code / number for visitors conversation

                        Add the ability so like the system can give the visitor a different code each chat, so they can use that to verify themselves elsewhere.

                        Thank you!

                        7 votes
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                          1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                        • Track if ticket emails is read

                          Please consider adding tracking pixels, or some how notify in context of ticket if our customers have looked at a response in a ticket

                          7 votes
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                            0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                          • Trigger message that deparment is not available after selecting one

                            for example i have two department one is for sales and another is for support. when user click on support radio button and team is not available to answer then a message will show and same as it for sales

                            4 votes
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                              1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                            • Report with total volumes of chats done in the month by agent

                              I need a report that shows the volume of calls from each operator per month. Listing all the attendants and the total of each one.

                              19 votes
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                                1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                              • Active changelogs and notifications before major changes are made

                                Active change logs and notifications before updates are rolled out to production

                                4 votes
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                                  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                • Dark Theme

                                  Hi everyone,

                                  My suggestion is the dark theme for the main panel, large companies like YouTube (Google), Twitter or Twitch accept this theme!

                                  This color is great because it does not force your eyesight.

                                  Vote em mim por um Tawk.to melhor #BR #TAWK.TO

                                  113 votes
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                                    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Display Chat agents message on Visitors screen even if they do not open the chat.

                                    Even if the visitor does not open your chat, they get a pop out bubble with the message the Chat Agent is sending them.

                                    3 votes
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                                      0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi!
                                      Thank you for the suggestion!

                                      Currently it is available for the browsers – above widget icon the preview message with an input will appear.
                                      On mobile browser it will still be shown as number of unseen messages in circle besides the widget.

                                      If your request is for the mobile view, I can merge your request with this one:
                                      https://tawk.uservoice.com/forums/228427/suggestions/35157043
                                      If it will be done for the mobile, it will be done for all messages, not only for a trigger which is theme of the request.

                                    • Detailed report chat by chat: with start, end times; medium time of conversation; abandoned chats

                                      Is it possible to have a interaction detailed report? with chat start and finish time, medium time of conversation, chats abandoned,
                                      detailed,chat by chat

                                      1 vote
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                                        0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi!
                                        Thank you for the suggestion.

                                        At the moment only reports available could be seen in Reporting section and an overview of activity in the Dashboard section (star page – Analytics, History graph and table).

                                      • To pass a dynamic variable to the agent once the user toggle the chat widget

                                        The ability to add a dynamic variable that can be passed to the agent after the user toggles the chat. In my example, am using the popup chat and what i want exactly is that a dynamic variable (that cant be pre-defined) to be sent to the agent once the user toggles the chat (open in a new window). The dynamic variable is created once the user taps on a specific button on the website, then he is allowed to toggle the chat.

                                        1 vote
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                                          0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Have width in % rather than px

                                          Please change the width measure tool from PX to %, there are thousands of screens that have different dimensions and we as designers would love to center them for customers, PX wont help as customers may have a screen different in dimensions than ours and will not be aligned well. any help?

                                          1 vote
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                                            0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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