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  1. "Seen" function

    It will be great to have that function "Seen" like in Facebook, that agents can see or clients read their message

    321 votes
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      9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
    • Calculate the actual Agents time on the chat.

      For example we are hiring people to answer the chat and paying them per minute. It would be useful that tawk.to automatically counts the minutes per chat when the agent joined the conversation and left the conversation. Agent is leaving the chat immediately after answering the question, and goes to another chat. So during the same chat agents joining and leaving frequently. We would like to have statistics per chat/day/month so like this we can pay for the minutes spent on chats. Now, our agents are using another system together, where they put a timer when joining a chat and…

      7 votes
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        1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
      • Automatically change status to away when inactive

        if i am in the admin panel, and i am online. but i walk away from my desk i would like my status to auto change to offline or away when there is no activity for 30 minutes ( or a set amount of time )

        833 votes
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          77 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

          Hi Paul,

          Thank you for your feedback.

          On the web, we can only detect mouse or keyboard movements when a person is using the web browser. But if that same person is not using the web browser, he can be using other software but but still be at the computer (online), meaning he is just waiting for another incoming message and not using the web browser.

          So, We cannot detect the difference and if we implement an automatic away functionality, it would be inaccurate. That’s not what we are about.

          Hope this answers your question.

        • Messaging - Mark All Read

          Messaging - Mark All Read

          11 votes
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            1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
          • Ask customer for email / name while chatting. Pre-chat form in chat

            It would be nice to have a input box drop into the chat window, as the chatting is going, asking for the users name / mail, and it would fill out the name and email in the dashboard. it could be an option under pre-chat form called "while-in-chat form" or something like that :)

            227 votes
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              under review  ·  24 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
            • Ticket portal for customers

              A web portal where customers can view the ticket history, add message to own tickets, raise ticket and so on...

              64 votes
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                under review  ·  7 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
              • Rate agent on chat end

                Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.

                Maybe include stars, single and message input fields.

                732 votes
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                  under review  ·  62 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                • Multiple languages to choose for chatting

                  allow users to select different language for chatting

                  332 votes
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                    under review  ·  35 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add different support channels (Facebook, Whatsapp, etc) within the dashboard

                    I woud like to see facebook messenger and/or whatsapp support witihin the same dashboard to have a full service support dashboard.

                    6 votes
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                      2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                    • Chat box must be draggable when Minimised also

                      Chat box must be draggable when Minimised also. But from some specific place on the chat bar. It will help to multiple click and then drag and then again it need to minimise as it covers more space then before.
                      Better if it just drags in shape what it is. But click at one point on the bar must be to avoid unnecessary dragging due to click by mistake.

                      22 votes
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                        under review  ·  3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                      • Visitor history

                        To be able to view the history of all visitors. Not all visitors open a chat, so if one can determine which pages were visited by visitors that did not chat, then one can also determine the popularity of individual products and pages with more data.

                        192 votes
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                          39 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi there dear tawkers,

                          Although this is a good idea, we are not currently planning on expanding the analytics because there are other tools that are made specifically for tracking visitors in this way ex. Google Analytics.

                        • To export all your user data and chat history into csv files

                          Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

                          785 votes
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                            planned  ·  100 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                          • Adding 2 factor Auth.

                            I suggest that you add 2FA in order to keep accounts secure.

                            I personally my self get targeted a bit. 2FA would make it almost impossible to hack my account.

                            76 votes
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                              under review  ·  10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ban / limit / block / restrict country

                              I think the option is must that we should choose if we want to Enable or Disable Chat based on Region/state/country

                              92 votes
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                                started  ·  25 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                              • enable users to reset their dashboard / chat statistics

                                It would be nice to be able to have this option so as not to count the test chats initially made by admins. It would also allow clear tracking record per desired period - say, admins want to start a clean slate every month, or year.

                                43 votes
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                                  5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi!
                                  Thank you for the suggestion!

                                  When you start using the platform and wasnt to try out tawk.to functionality you can do that by using your profile page which is created by default or by creating a new page.
                                  If you wish to test on your website – you can create a test-property. After testing delete it and create a new property, so it won’t have any stats at all.

                                • Turn chat online/offline manually despite other agents status and Scheduler hours

                                  My boss is often in the office later the rest of us and would like to be able to answer chats past our "closing time" which I previously used the scheduler to turn offline at. I understand that if all users are logged out, the widget will turn offline, however many of my colleagues leave their browsers open overnight for convenience from day to day and forget to log out. It would be very helpful if there were an option for Chat Admins to change the online/offline status of the widget manually.

                                  66 votes
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                                    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add trigger condition by tag

                                    We have javascript to set tags to user so It will amazing if we have trigger by tag

                                    4 votes
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                                      0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Reports based on tags. Search by all tagged tickets

                                      I would like to compile my tagged convo data into a graph or spreadsheet but cannot bc I have no clue how many tickets I have tagged. Support suggested I go through each tag and then add them together. I cannot do that bc some convos have like three or four tags. The whole number of conversations I had will be way higher than it should. I would be really nice if you guys were able to convert our tags into the graph section as well. I just don't understand why I would tag tickets if I could not compile…

                                      4 votes
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                                        1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Browser plugin for notifications & quick access

                                        Hi team,

                                        As of now in order to get live notifications about the new visitors, we need to either log in to the dashboard or have the app installed.

                                        It's not always possible to have either of them (some companies won't allow phones at the workplace, some may have trouble working with multiple browser tabs due to performance issues). I belong to the second category, not always possible to keep Tawk dashboard tab open on my browser.

                                        We recently solved a similar problem for our SaaS app by publishing a browser plugin, which will notify the customer about the events…

                                        24 votes
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                                          0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                        • When a chat agent initiates a chat, the user shouldn't have to put in the required fields. They should just see the message.

                                          Required Fields are great for when a user initiates a chat. But the required fields shouldn't be applicable when the Chat Agent tries to reach out to a user

                                          3 votes
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                                            0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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