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  1. 3 votes
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    • Create a react component on npm

      Create a React js component

      1 vote
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      • API parameter to change offline/online (NOT via scheduler)

        Now you can set parameter with name and email in the javascript widget. Would be great to have a parameter to make the chat shown online or offline (without touching the scheduler) because we have our own system that sets the company to open or closed.

        1 vote
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        • 1 vote
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          • Remove agents chat history (direct message)

            I'd like a button that can remove ALL chat history of direct message (agents chats).

            1 vote
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            • I need an export functionality that only spools email address of all tickets and chat enagagements

              I need an export functionality that only spools email address of all tickets and chat enagagements.

              1 vote
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              • 1 vote
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                • 3 votes
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                  • Click Lead Option

                    I used to work for ApexChat.com. Agent's dashboard had this option to extract phone number and email itself. All we needed to do is mention the product or service prospect is interested in, or if there is some important info. and simply click send. We did not have to enter email to send leads to. In dashboard, only one time we have to configure email given by client to get leads.

                    3 votes
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                    • Allow to choose different chat/message icons.

                      To be able to choose from different chat / message icons. I don't like the design of the message icon so I made one myself which I love, to later realize I cannot change it with normal css.

                      I would love to have different icons to choose from.

                      9 votes
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                      • "Add To Contacts" Trigger Action

                        If visitor matched with some trigger that we set, then as an action the system can add the visitor as a contact with a name like "So-Close-To-Buy3875"

                        Then we can create a new trigger for these visitors; when a contact comes back with a name including "So-Close-To-Buy" -> Send a message "We know you are so close to buy and to make it easier we will give you 10% discount coupon code. The code is: 5gvn8usw"

                        Or for another reason, to convert a visitor to contact might come handy.

                        1 vote
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                        • Create Accounts via API

                          Is it possible for accounts to be created via API; Consider a multi-seller website; Do they direct each seller to create an account or do that via a REST API ---

                          1 vote
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                          • Filters on Monitoring Page

                            It would be helpful to be able to create, set and filter on the Monitoring page by IP Address or create internal filters, so that agents can only view customers that are unique to their department/etc.

                            1 vote
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                            • Change language Subject of chat transcription

                              Change subject (To Spanish / multilanguage) now the words in subject and body of the chat trascription are only in eng

                              4 votes
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                              • Geo filter

                                Please add more filters in the stats. I would love to see how many chats we had from each country and be able to filter by other options whatever are possible for tawk,to tracking - like cities, number of sessions, number of chats to be able to identify where most of questions from our clients come from etc

                                1 vote
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                                • New statistics feature

                                  Hi, I would like to suggest creating new feature for statistics. I would like to have option to have reports on sources of Visitors, f.e Facebook, google, email link to website etc.

                                  3 votes
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                                  • ability to pass information on prechat form

                                    When i cater chat o my existing users
                                    I would like to fill the pre-chat form with existing information. Right now i have to request them the same information even when i know these details form their logged in session

                                    1 vote
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                                    • You guys need to PLEASE allow to work with other developers. Such as GTranslate, we as business owners are missing out on ALLOT of contact!

                                      Making it to where other developers can work with Tawk.to so that features can work together.

                                      1 vote
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                                      • direct message in chat

                                        Ability to direct message another agent in a specific chat that they can know which chat to take over for example

                                        1 vote
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                                        • Visitors List

                                          It would be great to have the option to visualize a visitor lists history, with email and other data. I need compare user from this chat with the website.
                                          Thank you.

                                          3 votes
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