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  1. get a message or display counter when other agents mention your name in group messages

    Sometimes a lot is discussed in group messages. For some solutions a problem is assigned to a specific agent. Everyone can then see that that person is busy with it. But sometimes that agent misses that someone mentioned his/her name. It would be great if there is a person-tagging system, a place where you can see that you've been mentioned.

    3 votes
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    • Option to export data from reporting section in Excel sheets as CSV. That way managing the data and analyzing it will be way more effective

      I want to export data from the reporting section. I am surprised that this feature does not exist. What is the point of having reports we cant do details analysis on it via excel sheets

      1 vote
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      • i think you have to create a feature in which user can save all chat in database or any other place hence he can able to see in there CRM

        i think you have to create a feature in which user can save all chat in database or any other place hence he can able to see in there CRM and do much more thing i think you have to think about this

        6 votes
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        • Whisper Invitations within Chat

          It would be helpful to be able to Whisper @ online agents and draw them into the chat you whispered from.

          2 votes
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          • Addition to Minecraft

            Add a way that allows people to add the link to make a Live Support call within Minecraft. However, if there is a way also only make the link show up within Minecraft when there are advisors online and able to take a call and not just at any time that would be amazing!

            Just a little something that would help me out. :)

            1 vote
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            • Profanity Filter

              Have a filter to star out profanity - so words in a list would appear as ****.

              3 votes
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              • Partitioned schedules

                It would be great to be able to have partitioned schedules such as 9 to 1 and 2 to 5, so the chat feature automatically dissapears between 1 and 2 pm.
                Thanks!

                4 votes
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                • setup ticket subject

                  It could be great option to setup subjects tickets are being created by system....now is USEDNAME #1 and it increases 1 by 1....have the option to setup code like HGDFS14587

                  1 vote
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                  • Email

                    My clients complain that they receive a confirmation e-mail from Chat and Ticket, but this email is in English.
                    I think we should have the option to write the text in our language.
                    I think this feature could be enabled for those who have paid bills like I have.
                    Thank you.

                    1 vote
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                    • IE Chat Bot

                      IE Chatbots are the way of the future. I'm sure you guys are looking at this. How long before it's available?

                      5 votes
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                      • Automatically expand chat window on mobile

                        When users land on the website and we message them, I noticed the only notification is a little "1" in the bottom right hand corner of the screen. If we can have the ability to take over the screen automatically once we send the message, I believe it might increase conversions.

                        1 vote
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                        • Immediate start of the program

                          It would be interesting to put a way to open the program as soon as the operating system starts on the computer, ie open alone. Because most of the time those responsible for service forget to open the program causing a stress with customers when they access the site due to lack of care.

                          3 votes
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                          • Notification if login from another application or another location

                            please create a notification feature if someone tries to login our dashboard from another app or another country to prevent hackers of our customers

                            3 votes
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                            • Please can you add a post chat box like you have a pre chat box option.

                              Please can you add a post chat box like you have a pre chat box option.

                              1 vote
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                              • 1 vote
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                                  Good morning!
                                  You can use “Video+Voice+Screensharing” addon to make calls with the visitors of your website. You can find more info in your dashboard: Admin – Addons – Video + Voice + Screensharing.

                                • privacy

                                  Please allow for our agents to go in private mode so others in the company aside from the admin cannot see each others chats real time. There is a large privacy issue with that and it is causing issues when others read chats and talk about them in the company. I don't believe others should be able to see chats unless they are an admin.

                                  3 votes
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                                  • mobile no. update option is required in the visitor chat area

                                    mobile no. update option is required in the visitor chat area

                                    1 vote
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                                    • change the color of the chat to various features

                                      good afternoon
                                      I wanted to change the color of the chat so when it's off line it turns gray and when it's online it turns green

                                      1 vote
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                                      • If visitor log in second time it should be able to see the previous chat.

                                        After getting the visitor details, based on the details the visitor should be able to see the previous chat(like facebook).

                                        4 votes
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                                        • 3 votes
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