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  1. Maybe you guys can add the function to see at what specific time you turned on the widget and at what time you turned off the widget. So i

    Maybe you guys can add the function to see at what specific time you turned on the widget and at what time you turned off the widget. So i other words how late you put widget status on enabled and how late on disabled.

    Why?
    We don't work with the scheduler function. Because we decide to put on the chat widget yes or no depands on the available employees. But of course for our reports it is good to know at which time(s) the widget status wat enabled

    1 vote
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    • An option for free 1 hr trial of audio and video feature

      There are a lot of factors needs to be matched before we commit with financials like even our bandwidth is enough for this feature or not. Kindly allow even controlled Demo feature where only it’s allowed for testing feature.

      3 votes
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      • Upload icon in widget

        Allow the account admin to enable or disable the file upload feature in the widget. This is major security concern.

        1 vote
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        • facebook bussines page messenger integrate to tawk.to will be great future.

          facebook bussines page messenger integrate to tawk.to will be great future.

          10 votes
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          • Quickly take us offline from mobile phone

            I'd like to be able to quickly take us 'Offline' from a mobile phone.
            This is so that if I'm out on the road and am driving or having to drop into a meeting where I'm not able to take chat requests, I can simply turn it off and back on again when I'm free. At the moment the only way to do this is via the Scheduler, which isn't available on mobile phones

            1 vote
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              Good morning!
              If you are using Android or iOS mobile app to widget became Offline you need to change your status to Invisible or logout from the app.

            • Add Auto Join Conversations.

              I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.

              Best regards!

              112 votes
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              • Keep a feature just like showing the individual websites visitors count if there are 4 websites with same account.

                Keep a feature just like showing the individual websites visitors count if there are 4 websites with same account.

                1 vote
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                • i can not contral when come to chat more then 3/4 client. i suggest add to waiting/hold in chat system

                  hi, i install tawk to in my website.this app is so good. but i face one problem. when more then 3/4 client come to in chat i can't Handel at a time . have you any holding system like when more then 3/4 people nock /come to chat thety will show his chat request has been pending
                  or waiting list

                  1 vote
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                    Good day to you!
                    We haven’t got “pending” status for chat request, but in Admin > Widget Settings you can turn off “Hide estimated wait time” so that users would see approximate time till reply.

                  • 53 votes
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                      1 comment  ·  New features  ·  Admin →
                    • add a modern design ..

                      like chaport and others chat. The design of tawk is poor

                      14 votes
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                      • An alarm to remind the agent that they haven't replied to a customer's latest message

                        An alarm to remind the agent that they haven't replied to a customer's latest message would be good.

                        1 vote
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                        • Edit initial Ticket Text

                          We'd like to be able to expand on the initial Email response when someone sends in an Email. This would include specifics about our support service and predicted response times etc. Can we please have the ability to Edit/Replace the initial text?

                          At this point, the aesthetic is less important than the message although to have a more customizable template that could get close to a company's brand/style would be ideal.

                          1 vote
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                          • I would like to show up the avatar image when off-line too.

                            I would like my visitors to see my avatar image even when i'm off-line.

                            4 votes
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                            • 3 votes
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                              • Add it ASAP

                                There should be a way to create report and export to a file them as this is important for analyzing

                                6 votes
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                                • Visitor chat transfer if they need to leave

                                  I used another service that had a great feature in which if a visitor needed to leave they could transfer their chat to SMS (twilio), messenger, email and other apps, This was used a lot and enabled us to make more sales.

                                  66 votes
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                                    1 comment  ·  New features  ·  Admin →
                                  • 1 vote
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                                    • Layout mail, image for mail, autoresponder...

                                      To be able to add images inside the e-mails (ticket) and to be able to change the layout of the mails. Modernize the interface and add an autoresponder.

                                      3 votes
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                                      • Anti VPN Spamming

                                        Hello, I wish you nice day. We have a problem on ou r tawk to with spamming jerk using VPN. Is there any way how can I blacklist some country on tawk.to app? I think It could be helpful.

                                        4 votes
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                                        • fileupload

                                          You can add fileupload section for offline status.

                                          3 votes
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