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  1. Add a shortcut for the clients name

    Add a shortcut for the clients name that was filled out in the prechat form for example: /hi ** ---- where ** represents the clients name

    1 vote
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    • Add Upload Function for files if not online

      Hi,
      t would be good if you can upload files if you are not online and get chat per EMail!

      1 vote
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      • I would like to be able to start a chat session with users who are the longest, offering product support service.

        I would like to be able to start a chat session with users who are the longest, offering product support service. it's a strong resource for customer engagement!

        1 vote
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          1 comment  ·  New features  ·  Admin →
        • agent to agent sending image file feature.

          tawk has a feature like customer to agent sending image file. like this we need agent to agent sending image file feature.it is easy to add it. i think most of users would like it.(we are licensed user of tawk.to)

          1 vote
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          • They could make a backup of the chats, it would serve to keep a record of them and see the performance of the Agents.

            They could make a backup of the chats, it would serve to keep a record of them and see the performance of the Agents.

            1 vote
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            • Reverse IP Lookup - Customer Data

              Since Tawk already pulls the user's IP, it would be neat if it was integrated with an external system like LeadForensics to attempt to figure out who the visitor might be.

              2 votes
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              • Download tracking

                Hello there. I have a download link on my website and I would like to see in the chat if a customer downloads the program itself. Is this possible?

                1 vote
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                • Add ability to import custom sounds to the desktop app.

                  Add a folder/location that allows the user to import additional/custom sound files for ring tone, etc.

                  3 votes
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                  • Range Ban of IP Address

                    We just encountered a problem where a spammer has dynamic IP range. Would be great if we can range ban IP like 10.10.10.* etc.

                    Thanks.

                    6 votes
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                    • On trigger new option on advanced chat

                      Please will be very nice if on triggers, advanced type we could set a Visitor page url, because on advanced tawk has a Run Trigger conditions... This conditions is great, but is missing the visitor page url...

                      thanks a lot

                      3 votes
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                      • Option to disable the Direct Chat Link and pop out button

                        I suggest to provide an option to disable the Direct chat link & Pop out button in the widget, in case we need visitors/clients to chat with us only through our website or the page that has Widget code.

                        6 votes
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                        • 1 vote
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                          • auto response/email

                            A feature where if a new visitor starts a chat and they don’t get a response in a pre-determined time frame. Visitor will get an auto response stating we are unavailable or busy and the visitor will automatically be presented with the contact us via email box

                            1 vote
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                            • Public roadmap for Tawk.to development.

                              Using something like Trello you could have a publicly accessible roadmap for Tawk.to development.

                              This would allow us to see what developments are being worked on, when they're expected to be finished etc.

                              For example, here's Trellos own roadmap:

                              https://trello.com/b/nC8QJJoZ/trello-development-roadmap

                              or

                              Unreal Engine:

                              https://trello.com/b/TTAVI7Ny/ue4-roadmap

                              3 votes
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                              • To add a send form in chat

                                I would be nice if you can send a form while chatting with your visitor, since doing the first visit trigger disables the pre-chat form it would be nice if you can make a custom form and send it while chatting

                                16 votes
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                                  1 comment  ·  New features  ·  Admin →
                                • add facility to charge for specific time of session

                                  to charge for every 10min session or 20min

                                  1 vote
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                                  • How to remote in to customer PC using twak.to?

                                    Hi,

                                    I would like to check if it is possible to remote in to customer PC using tawk.to remote in feature.

                                    What are the steps to accomplish this?

                                    Thanks!

                                    1 vote
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                                    • Delete or Edit contact

                                      Admins, should will delete, edit or hide contact.

                                      22 votes
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                                      • Multiole closure of tickets at once.

                                        I suggest you introduce a multiple closure of tickets at once. Current situation is that you have to open one ticket at a time and close manually.

                                        1 vote
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                                        • i need prechat form but it should be always open

                                          i need prechat form but it should be always open.it is very imporntant.if it

                                          will done by u.then more visitior will come ur site

                                          Thanks

                                          2 votes
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