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  1. Need to add cc to tickets

    Need the feature of adding CC on new tickets or when replying to existing tickets on the tawk platform.

    Best regards.

    1 vote
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    • Please make a Wordpress widget for Elementor page Builder

      I develop many websites in WordPress and lately, most website developers are using page builders like Elementor https://wordpress.org/plugins/elementor/ in WordPress to develop websites using their easy drag-and-drop widget features.

      I request Tawk.to to please develop a "live chat" widget for Elementor so that I can include Tawk.to to all new websites developed in WordPress using Elementor page builder.

      3 votes
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      • Web page send tawk message through some javascript code,

        If visitor search some term and there is no results, that term automatically be sent on the chat through that code. I think that this is great idea, and for idea I want this addon for free :)

        Regards,
        Petar

        1 vote
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        • Add Historical reporting with more detailed content (data) for referral URGENT, does anyone in this forum has suggestions on to do it

          Add Historical reporting table should have total visitors and also should more detailed content like visitors referrerafri

          1 vote
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          • Make option available on monitoring

            When you look at the monitoring tab you see all the various users on your sites - But when your own people are doing stuff on our own websites - front or back office then all these sessions appear on the monitoring screen and you don't want to be actually seeing your own sessions - Wonder if you could create an option to block your own IP address as appearing as a session as it will lead to clearer views on the dashboard - I think it would enhance the user experience

            4 votes
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            • Allow admins to see if agents/admins are accepting chats or not.

              I think admins should be able to see if other admins or agents are not only logged in but accepting chats or not. I see you can tell if they are logged in with the green circle and logged out if red. BUT many times I have agents who are logged in and not accepting chats. This is confusing to me as I see green and think they are accepting. Maybe if Logged in BUT not accepting chat is is yellow circle. This would be very helpful to make sure my employees are in fact working when logged in. Thank…

              1 vote
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              • Typing

                Hello,
                please I have a suggestion you have to change the message typist when an agent writes and replace for example following (John Paul is taping ...) <=== so the user only looks at the name of the agent who writes, instead of looking at the typist. It would be more practical and many will like it

                3 votes
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                • Google Conversion tracking offline message

                  For showcase sites whose main objective is to obtain leads, the contact form plays a crucial role.
                  All advertising campaigns with tools like Google Adwords are operated with an advertising budget to get contacts, but it is unfortunately impossible to know how many fomulants have been submitted thanks to these campaigns, and therefore to follow his returns on investments.

                  3 votes
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                  • API for ios, android, codorva app

                    Please make full api to integrate tawk.to for mobile development in ios, android, codorva app

                    3 votes
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                    • SMS Sending/Receiving Messages with Customized Autoreply by Particular Keyword

                      Feature to send / receive SMS Messages & Customized Autoreply by Particular Keyword

                      1 vote
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                      • 4 votes
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                        • please provide a chat id to the guest

                          please provide a chat id no. to the guest

                          1 vote
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                          • External Knowladgebase

                            Hello All,
                            I suggest you developing an external knowladgebase. This is very important for companies. Now, the knowladgebase works only internal usage. Thank you for all.

                            1 vote
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                              1 comment  ·  New features  ·  Admin →
                            • When will it be possible to have multiple languages?

                              Have a new option for multiple languages. We are a Norwegian web store that use talk.to We have customers all over the world.

                              4 votes
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                              • and then thank you but please tawk.to must also have this cat transfer module, as zendesk must tell the management to do this is a suggestio

                                and then thank you but please tawk.to must also have this cat transfer module, as zendesk must tell the management to do this is a suggestion, in your opinion you are not jealous services and modules of zendesk so we must also make the same agreement?

                                3 votes
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                                  1 comment  ·  New features  ·  Admin →
                                • Add Google Dialogflow integration

                                  Google Dialogflow integration gives a chat by AI

                                  10 votes
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                                    1 comment  ·  New features  ·  Admin →
                                  • push notifications for new emails

                                    Push notifications to the app when a new email has arrived. The same way that we get a notification when a new chat comes in...
                                    We just noticed that we had 56 new emails inside Tawkto. But due to no push notifications to the ios app they were unattended...

                                    3 votes
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                                      planned  ·  0 comments  ·  New features  ·  Admin →
                                    • Desktop API

                                      Exponse javascript events on desktop to allow integrating with other desktop or web apps like CRM, etc...

                                      1 vote
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                                      • Offline Form and Missed Notifications emails to be recorded in Chat history

                                        Currently when a missed/offline chat is emailed to a person or a Dept, that event is not recorded in History in the Tawk Dashboard.

                                        Please record the emailed event so that when other people see the unanswered/missed chat they can see that it was forwarded, so they dont duplicate effort.

                                        1 vote
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                                        • Support visitor images

                                          I see that in the JavaScript API I can set the following:

                                          ```
                                          Tawk_API.visitor = {
                                          name : 'Name',
                                          email : 'email@email.com',
                                          hash : '<calculate-hash>'
                                          };
                                          ```

                                          Is there a way to set a profile image per user, too? Not talking about agents, but rather the images of the users in my own system.

                                          9 votes
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