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  1. Pre-chat form should not hide trigger messages

    This applies to sites where the pre-chat form is enabled as well as triggers

    Once the trigger fires the message should be visible to the user no matter what. Once the user views the message and tries to respond it should then show the pre-chat form.

    Trigger messages should NOT be hidden behind pre-chat forms. This is awful UX. To see the message the user would need to complete the pre-chat form and many users will not do this just to see if the message is something they want to reply to.

    I have tested this on a number of…

    63 votes
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      0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • Sound notifications for agent whispers

      PLEASE implement this. Being alerted to agent whispers will make the chat process faster and more professional.

      50 votes
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        2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Mobile widget icon size and position

        I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

        25 votes
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          3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
        • One trigger can cancel following triggers.

          Let's say you want to have a general welcome message across the site that it is triggered after 1 minute. But then in some specific page, i.e. The Shipping & Returns page or the Shopping cart you want to send a more specific message, letting the users know that you are there to help them with their order after 30 secs.

          Right now the user would receive the specific message at 30 secs and them the welcome message after 30 more seconds. I don't think it looks nice. Right now I am forced to create a second property and assign…

          8 votes
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            3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • Skip pre-chat form after trigger

            Based on this https://tawk.uservoice.com/forums/228427-feedback/suggestions/9229221-pre-chat-form-after-trigger there are many people such as myself who want the vice versa feature, If there is any triggered message then, the pre-chat appears naturally as if it were a conversation balloon

            10 votes
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              4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

              Hi!
              Thank you for the suggestion.

              It will be like going back – against popular request to have Pre-chat form to stay after a trigger message.

              But we will have your idea open, so we could see if it will be requested feature. To implement option to choose how Pre-chat form should behave – be always shown or be skipped.

            • E-mail template or editable mail.

              Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.

              So you can create a text which fits exactly to your company. That means:

              ##- Please type your reply above this line -##
              Hi ___
              Your message has been received and is currently being reviewed by our team.
              For your reference, this ticket id is #___.

              It would be better If you could decide by yourself what text you are using

              489 votes
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                43 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • Change the content and the image at the end of the chat

                It would be great if we could change the message and the image at the end of the chat. When a visitor ends a chat like here: http://prntscr.com/lnzon6

                9 votes
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                  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Gzip Wav sounds

                  Hi could you allow gzipping of the .wavs (e.g. audio/chat_sound.wav ) - this will please Google lighthouse.

                  Thanks

                  16 votes
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                    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add ability to show a confirmation message i.e 'Your email transcript has been sent.' after visitor requesting an email transcript.

                    Add ability to show a confirmation message i.e 'Your email transcript has been sent.' after visitor requesting an email transcript.

                    2 votes
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                      1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • Intercom Style Conversations

                      On intercom youhave a full history of conversations ... be good if Tawk to you could end a conversation and start a new one and the full history shows until cleared.

                      http://media.ojedigital.com/f568a175817e

                      12 votes
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                        3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • Keep Messaging search filter. Filter is changing when leaving

                        filter in tickets is changing when leaving the tickets window. please keep the latest settings. So if I choose for [status open to closed] it should keep it like this unless i clear or change the filter.

                        6 votes
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                          0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Resize visitors input fields in Widget, make taller than one line

                          Most retail/novice customers "freak out" when they are typing and the text disappears. Consequently, when typing a long sentence in your chat, they would think that the field is limited in length or overwritten since they only see the last line of text. A self-expanding box or a default account setting would allow for more control of the size of the entry box of the chat before the message is sent.

                          7 votes
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                            3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • 6 votes
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                              0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • Shortcuts don't work when you create a ticket from a chat.

                              When you create a ticket from chat the text box will not allow you you to use shortcuts like it does every where else in the program. It seems to me that the ability to use shortcuts should be accessible everywhere in the program for consistency since you can use them everywhere but this one place that i've found

                              6 votes
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                                0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • Triggers with input fields, instead of pre-chat form

                                We noticed a large drop in chat requests after activating the prechat form but of course we'd still like to have the opportunity to respond to the contact if we miss them. It would be great if the option to load a from could be added to the triggers. For example, something exactly like the prechat form but it opens after a time limit when no one responds. It would of course need a customizable message as well, something like "Sorry no one is available right now. Please provide your name and either phone number or email address and we…

                                1 vote
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                                  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi!
                                  Thank you for the suggestion!

                                  Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.

                                  We have a request to make “Chat rescuer” trigger with input fields:
                                  https://tawk.uservoice.com/forums/228427/suggestions/32865964
                                  But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.

                                  We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.

                                • Change width and height of icon

                                  add function to reduce width and height of icon its self also.

                                  4 votes
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                                    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi!
                                    By icon you mean the widget figure (circle or rectangle shape), the icon inside of the circle-shape or the bubble that can be put above the widget (like “We are here!”)?

                                  • Highlight the last selected message

                                    Highlight the last selected message on the Messaging window. Why? Because as an agent works through the list of open messages, opening one after another, when they close the currently open message, they can't find where in the list of messages they last clicked. So they can't advance to the next message.

                                    1 vote
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                                      1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • I need bubble option above mobile widget that will be attractive to viewer

                                      I need bubble option above mobile widget that will be attractive to viewer

                                      2 votes
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                                        1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add static ID or Class to Iframes

                                        To make changes to Tawk.to App stuff you have to access the Iframes document object model.

                                        Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

                                        Atm everytime you refresh the page the id's refresh to a new unique one.

                                        And they dont have an actuall class.

                                        137 votes
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                                          6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • An end chat option for the admin,along with a send chat transcript mail to the visitor

                                          there should be a end chat privilage for the admin, when the visitor to the site has end the chat, and as it ends, the chat transcript needs to be send to the visitor mail id, (if there is a pre-chat form this can be establiashed,right?). As it will help the visitor to go to the details of the chat , if he needs it in future.

                                          1 vote
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                                            0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi!
                                            Thank you for the requests.

                                            Your request contains two suggestions, it would be better to split them for better review for us and for other people to find and upvote them.

                                            I think there was no request for automatic transcript emailing, so your request could be renamed into it (don’t know if you able to do it, but we can do it for you) and you can upvote/subscribe to one (or both) of chat ending requests:
                                            - manual ending of the chat:
                                            https://tawk.uservoice.com/forums/228427/suggestions/18007432
                                            - automatic end of chat in X time:
                                            https://tawk.uservoice.com/forums/228427/suggestions/13162935

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