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  1. Allow use of both prechat form and triggers at the same time.

    We get more chatters when we have a trigger activated that pops up the window - but we also have an issue with not being able to contact the customer if he leaves the conversation by accident or if we're to slow to answer.

    67 votes
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    • go conform with European privacy and data protection regulations

      Sadly, the use of tawk.to within the the EU is not really legal, due to privacy and data protection concerns.
      Lawyers and business advocates are telling us, we should stop using tawk - if we come across the wrong customer we could end up in legal trouble.
      Fix this plz!

      33 votes
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        1 comment  ·  Improvements  ·  Admin →
      • Enhance the Chat!!

        There is no "seen" notification on every conversation.

        51 votes
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        • designer

          Hire a designer to work on your chat widget!

          You've got so many things right but your overall look is really average maybe even below average. If you added the new designs as options to your custom brand add on, I'm 99% sure you will see a huge increase in monthly revenue !!!

          Just a thought.....

          PS - sooner rather than later as most of my clients are wanting to move to a premium platform just because of this very reason, the widget is frankly "hideous"

          18 votes
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            1 comment  ·  Improvements  ·  Admin →
          • See what another agent is typing

            Hello. We used to see what another agent is typing, but not anymore. It was a very useful feature, as agents could help each other, the manager could track the agents' answers before they submit them, etc. Can we get it back please?)

            34 votes
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            • 45 votes
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                1 comment  ·  Improvements  ·  Admin →
              • Allow per user or per domain agent alerts

                Agent alerts are great to let agents know of anything important as a chat starts. Currently, these alerts are too general and would show up on any chat on the site.

                I would like to set custom messages based on the user mail address or other user properties.

                This will help us:
                Identify high profile users - VIP
                Identity customers with open issues handled by other teams

                15 votes
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                • 8 votes
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                  • 1 vote
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                      1 comment  ·  Improvements  ·  Admin →
                    • Browser Push Notifications For Visitor Support

                      I don't know what client www.mytime.com uses, but when I started the chat I was asked to allow push notifications by my browser. Because I clicked yes, I could switch tabs and know that not just a sound but a visual notification would occur when that website responded to my message. It worked great. This wordpress plugin helps wordpress website designers enable push notifications to visitors using the browser, the ios, or the android OS. If they can do it, so can Tawk, no?

                      5 votes
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                      • Change to "thank you text"

                        Possibility to change "Your message was sent successfully" which is shown after offline massage is sent. Question is language wise, my whole site is not in English and it is strange that customer is said thank you in different language

                        8 votes
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                          1 comment  ·  Improvements  ·  Admin →
                        • Enhance trigger features.

                          It would be nice to be able to set triggers so that they don't fire if the customer has already seen another trigger.

                          I'd like to be able to set triggers on every stage of the sales funnel. But I don't want to spam customers with messages as they drill down through categories on our ecommerce shop.

                          Ideally it would only show one trigger per customer.

                          1 vote
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                          • z-index 999998 instead of 999999

                            the widget has a z-index 999999 which makes it impossible for anything else to show above it. That's good but in some cases this is very annoying and keeps us without a choice. for example I want my loading cover to show above ANYTHING. just give us a an option and make it 999998. Thanks

                            1 vote
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                            • request only secure content

                              you are requesting some fonts over http like
                              http://php.net/fonts/Fira/woff/FiraSans-Book.woff
                              while the same resource available over a secure connection (may be it happens only with specific languages -I'm using the Arabic locale-) . but this makes the browser block them and add a note to security information of my site. Can you please use https exclusively. thank you tawk.to you are amazing

                              1 vote
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                              • To put builtin Cache in the App

                                The app is good but only thing to update is the chache..
                                I cleared history, borwers everything, but still I see the problem. I see the old prechat form.

                                1 vote
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                                • 1 vote
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                                  • Run trigger when... the visitor initially opens the chat window (Onclick trigger option)

                                    Hi guys.

                                    I think that the title explains it perfectly:

                                    Run the trigger when the visitor initially opens the chat window (Onclick trigger option).

                                    The idea is that the visitor receives an auto message once he/she initially opens the chat window.

                                    Thanks.

                                    By the way, Tawk.to is the coolest solution on the market!

                                    Stanley

                                    3 votes
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                                    • Add chat window inside Wordpress dashboard

                                      You should add chat window inside Wordpress dashboard. And allow admin chats from inside the dashboard to the other fellow admins.

                                      3 votes
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                                      • Export personal data from who visits the Chat

                                        Good Morning, It is necessary to create a method to export a list with NAME + EMAIL + DATA of the people who entered the chat ... Today (12

                                        3 votes
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                                        • It would be great if we could program the lunch break on the programmer.

                                          On the programmer we can only program one start hour and one finish hour, there is no posibility to program a lunch break.

                                          3 votes
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