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  1. Trigger should open chat box

    because your old design doesn't open chat automatically , although applying trigger message,

    new design only trigger message , not whole chatbox with trigger message

    Our Site:- www.legalwiz.in

    21 votes
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      Hi!
      We are going to add an option in the Triggers section so that you can choose which version you prefer – sorry for forcing the new version on you, without an option to revert.

      Bear with us, we’ll have it shipped soon!

    • "auto-away" feature for agents

      set agents automatically away if they are inactive for several seconds/minutes...

      59 votes
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        1 comment  ·  Improvements  ·  Admin →
      • Sound notifications for agent whispers

        PLEASE implement this. Being alerted to agent whispers will make the chat process faster and more professional.

        18 votes
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        • Dark Theme

          We are using Monitoring page 7/24 without turning it off ever on one of the big screens at the office, we have wrote a script to make page refresh every 120 seconds, its great. But at night, for night time employees it is very.. White, disturbing.

          Thanks to google chrome we are editing css code to make background dark gray but it would be nice if we can get a permanent solution.

          12 votes
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          • Allow the appearance settings for triggered notifications to be set

            Previously, triggered notifications followed my appearance/content settings.

            With the new settings that came out in the last day or 2, my appearance/content settings are ignored for triggered notifications. This appears to be a bug/oversight with the new functionality.

            This is now ignored and a generic look is used. On my website, which has a white background, the triggered notifications are barely visible.

            7 votes
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            • shortcuts in triggers

              I could direct to the department or agent specializing in the chosen subject in the shortcut. With a succession of questions I could refine your doubt for the better understanding of the agent.

              3 votes
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              • 3 votes
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                  1 comment  ·  Improvements  ·  Admin →
                • Option to change how chat widget looks for mobile and desktop

                  An option to differentiate how the chat widget will look on desktop and widget. Would be great if we can also dictate how triggers work for mobile and desktop too. Right now on desktop, having the chat pop up after X seconds is fine, but on mobile it's a huge annoyance as customers can't browse our store without being blocked by chat at least once.

                  4 votes
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                  • We need to extract data and we don’t have an option for this

                    We would like to extract all the conversations from 04/10/2017 in a .csv. Is it possible ?

                    1 vote
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                      1 comment  ·  Improvements  ·  Admin →

                      Hi!
                      We plan on implementing more advanced conversations export in the future.

                      ! Please note: at the moment there is no estimate when it might happen.

                    • To upload a costume sound

                      It will be great if we could upload a costume sound

                      6 votes
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                        1 comment  ·  Improvements  ·  Admin →
                      • Restricting user to do multiple login

                        Restricting user to do multiple login.

                        1 vote
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                          1 comment  ·  Improvements  ·  Admin →

                          Hi!
                          Ah I understand now, there was “Redistricting” in title :), I’ve fixed the title, so other people who will agree with the suggestion could find it and upvote.

                          Yes, currently there could be unlimited sessions from other devices (PC, mobiles browser, apps, etc.).

                          Thank you for the suggestion.

                        • Enter forms for requesting user data directly during a call, such as email and phone. Since in the preform, people do not always want to lea

                          Enter forms for requesting user data directly during a call, such as email and phone.
                          Since in the preform, people do not always want to leave their data
                          Sorry google translate

                          1 vote
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                          • Guest Chat Box taller than One Line

                            Most retail/novice customers "freak out" when they are typing and the text disappears. Consequently, when typing a long sentence in your chat, they would think that the field is limited in length or overwritten since they only see the last line of text. A self-expanding box or a default account setting would allow for more control of the size of the entry box of the chat before the message is sent.

                            3 votes
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                            • Star Rating/ Feedback Email After Closing of Ticket

                              Star Rating/ Feedback Email After Closing of Ticket

                              1 vote
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                              • Not to pop up mobile widget on full screen, submit button is small

                                Dear sir, it is very dificult to use it with mobile as a end user or customer. The popup opens with full screen and submit button is very tiny. Please develop it to use on mobile ph too. thx

                                1 vote
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                                • Stop Word Documents Corrupting

                                  Anytime a word document is sent via ticket reply or attached in a chat window the file corrupts see this link:

                                  http://media.ojedigital.com/e155251d38ef

                                  Can you stop this?

                                  1 vote
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                                  • First line and second line agents

                                    I'd like to be able to stagger notifications to different agents. E.g. second group is only notified of a chat pending if the first group hasn't answered within a specified time

                                    3 votes
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                                    • Shortcuts that can run code or webhooks

                                      You have shortcuts that respond with a canned message. If I could write custom code to retrieve information from another source then reply with that it would expand the use cases of your service by allowing the integration of other services within your shortcuts.

                                      webhooks would allow people to use amazon services or any other multitude of platforms to write custom shortcuts in their language of choice by responding to a POST/GET request from your chat box service.

                                      1 vote
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                                      • Is there any way I can upload shortcuts to all my properties at once, shortcuts are the same for all the properties.

                                        Is there any way I can upload shortcuts to all my properties at once, shortcuts are the same for all the properties.

                                        1 vote
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                                          HI!
                                          No, unfortunately upload/creating is per property.
                                          If you have .csv file with shortcuts, you can upload them with one shot for each property.

                                        • to impove the Reporting tab and add option all. It will show the stats from all properties.

                                          As we have 21 website it is not convenient for us to check stats separately.To know how good/bad we are it would be great to see full picture.

                                          54 votes
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