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  1. to impove the Reporting tab and add option all. It will show the stats from all properties.

    As we have 21 website it is not convenient for us to check stats separately.To know how good/bad we are it would be great to see full picture.

    54 votes
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    • "auto-away" feature for agents

      set agents automatically away if they are inactive for several seconds/minutes...

      10 votes
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      • Add static ID or Class to Iframes

        To make changes to Tawk.to App stuff you have to access the Iframes document object model.

        Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

        Atm everytime you refresh the page the id's refresh to a new unique one.

        And they dont have an actuall class.

        131 votes
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        • Support Ticket Statuses

          Allow for custom support ticket statuses eg In Progress, Pending 3rd Party etc just to keep customers better informed.

          3 votes
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            1 comment  ·  Improvements  ·  Admin →

            Hi, yes on implementing additional/custom statuses it will be for agent usage. Since the communication in tickets is done via email it could be spammy for the visitors and maybe some agents won’t want to show visitors what status is set.

          • Stop refreshing the dashboard autmatically refreshing

            It's very annoying when I'm in the middle of typing a message to team members and the whole screen auto refreshes and wipes everything I was typing. Can you please add a prompt to say "Would you like to refresh the dashboard" or something so that I can finish what I'm doing and then refresh it.

            I can't be the only one that finds this annoying.

            0 votes
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              1 comment  ·  Improvements  ·  Admin →

              Hi!
              It should show button about new updates in dashboard and a button to refresh it.

              In your situations seems there is some kind of bug. Can you please write to support@tawk.to and explain in details situations if there are such, name your browser and your OS, thank you

            • Make visitors geo location (city) visible in offline form

              Please add to offline form visitors Location- city.
              Thanks

              34 votes
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              • Maybe you should to modify the 'Duration time' to start to counting only when the conversation has been started. At the moment, the time sta

                Maybe you should to modify the 'Duration time' to start to counting only when the conversation has been started. At the moment, the time starts when the user get in our website, and in some cases they pass a lot of time acessing our pages before start a chat with us. It's making the duration time seems high, but it isn't truth in most of cases.

                3 votes
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                  1 comment  ·  Improvements  ·  Admin →

                  Hi!
                  In “Reports” there is an “Average Chat Duration” graph, were you can see min, average and max duration on selected property. Also could be useful “First response time” graph to check how quick agents reply to the visitors.

                • Desktop notification feature that will continue to prompt (Not just prompt once) when a chat has been unanswered in the dashboard.

                  Our company sometimes has am issue with picking up these chats on time when they first come in (Our fault I know), so I was wondering if I were able to request an additional add on feature to the desktop notifications that would continue to prompt you when a chat has been left unanswered in the dashboard.

                  The feature could let you choose whether to have this turned on or not (obviously) and if turned on, you could choose how often to be prompted when the chat has still not been answered (30 sec/45 sec/1 min etc).

                  As of right…

                  17 votes
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                  • Dark Theme

                    Hi everyone,

                    My suggestion is the dark theme for the main panel, large companies like YouTube (Google), Twitter or Twitch accept this theme!

                    This color is great because it does not force your eyesight.

                    Vote em mim por um Tawk.to melhor #BR #TAWK.TO

                    56 votes
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                    • Why triggers override pre chat form?

                      I want to use triggers and pre chat form but triggers override pre chat form.

                      4 votes
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                        Good morning!
                        That how they were made. Trigger is a chat message, so it will open a chat view.

                        We are working on new widget design were there will be different way to ask user details, so current problem will solved.

                      • Chat Rescuer - direct to take message

                        On Chat Rescuer would be really useful to add option to take a message.
                        If agent say hasn't responded in 30 secs - say hang on.
                        If agent hasn't responded after 1 min - say - you can continue to hold or post a message and we will get back to you -

                        3 votes
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                        • Setting that deletes chat history after every chat automatically

                          Setting that deletes chat history after every chat automatically. For GDPR so that personal information that maybe contained in the chat is not stored anywhere

                          3 votes
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                          • 1 vote
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                            • To upload a costume sound

                              It will be great if we could upload a costume sound

                              1 vote
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                              • please add a send button to the bottom of your chat window.it seems unprofessional without it.

                                please add a send button to the bottom of your chat window.it seems unprofessional without it.

                                1 vote
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                                • 3 votes
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                                  • Allow users to opt-out (to comply with GDPR)

                                    While reviewing the new GDPR compliancy tools, I noticed that while visitors can opt-in or out on first visit, there is no way for visitors to opt-out after they've already opted in.

                                    As per the Information Commissioner's Office's Guidelines ( https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/consent/#ib1 ), we need to be able to provide a way for users to withdraw consent after they've given it.

                                    "The GDPR gives a specific right to withdraw consent. You need to tell people about their right to withdraw, and offer them easy ways to withdraw consent at any time."

                                    As it stands at the moment, the widget may not…

                                    9 votes
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                                      1 comment  ·  Improvements  ·  Admin →
                                    • 1 vote
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                                      • Send Whispers to specific agents

                                        Would be good to be able to send whispers to specific agents.

                                        12 votes
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                                          1 comment  ·  Improvements  ·  Admin →
                                        • Increase Security Around Messages Identity

                                          How do you know the people talking are who they say they are? If someone knew their email they could pose as them.

                                          1 vote
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