We are thinking some sort of BOT to ask questions before they come through to a real person. Something simple like the plug in one on Facebook? What sort of options are there without spending a fortune?

This is in reference with our ticket number 43982, 53672, 54291 & 54951 respectively. Despite our repeated requests, you are not returning our money. How come you can charge us for services that we are not using. We have already canceled the subscription.

shall have option to find the location of visitor After visitor leaving the site

shall have option to find the location of After visitor leaving the site

add a option to change alias profile pic border color which is currently permanent white color

Limit to voice only - not alwasy video + voice. You may not always want to use video but would need voice...why packed. Have them separately!

If my clients are getting information and need to follow up after some time.
Then rather than i would set a reminder on another app or in my phone it should be there as a "Follow Up Tool"
And when follow up time is there, the desktop and sound notification is on. For more accurate follow ups

i suggest to add upload image button to pre chat form .this will help consultation people to see client documents before chat start and they can download the documents or images

ability to change emails and branding per widget (or asset) instead of at property level

start reseller package, we are web development company. have around 500 clients, want to sell with my branding & manage from reseller panel. so that i can provide them with separate admin panel for their use and their privacy is also maintained. i can create multiple websites in my reseller panel and provide them their individual with user name and password.

regards
vipul khanna

When is your In-Chat Payments and Translation addons Coming. We are waiting for that.

I understand that the bundle of Voice+Video+Screen-sharing will soon offered as an add-on at a price of $29 pm if paid annually in advance and @ $49 if paid monthly. $350 upfront for us down here in Africa is a large amount so my suggestion is to break the package to 3 separate add-ons @ $9.99 each to make it more affordable

we need the screen sharing feature only while Video and Voice at this stage is not needed so $120 upfront makes it affordable $350 not

You have to provide demo for Video + Voice + Screensharing feather , so developer can test it. Example : https://www.reamaze.com/ and https://app.upscope.io is provide demo for 1 month.

What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

I know you offer front end white labelling. Back end white labelling would be ideal. Then agents can feel comfortable that they are dealing with the correct business and not a third party.
It keeps a business's marketing inline and fluid.

As most of our customers are overseas it would be great to have the function of auto-translate. This will mean that my agents no longer need to use google for translation