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  1. add upload image button to pre chat form.

    i suggest to add upload image button to pre chat form .this will help consultation people to see client documents before chat start and they can download the documents or images

    4 votes
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      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    • good I suggest you can use the balloon also when you are offline

      good I suggest you can use the balloon also when you are disconnected for better service

      2 votes
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        0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
      • Appear in video automatically when the customer arrive on the page

        Hello I am french, so sorry for my english. I have a suggestion concerning the video call :
        It would be genious to appear in video automatically when the customer arrive on the page. I mean, appear in video, without clic on a button to activate video option, you see ? I would the video to be "ON" everytime I decide it. In others terms, I could impose automatically my face in real time to the customer, without he have to validate it before, by clicking on a button, following my request by text.
        So that when the customer would…

        3 votes
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          0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
        • Private Label / White label - per widget, not property

          ability to change emails and branding per widget (or asset) instead of at property level

          1 vote
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            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
          • Either a Screenshare-only add-on, the ability to disable the voice/video options, or restrict initiation to agent-only!

            The fact that customers can initiate video and voice functions combined with the fact that you can't disable ANY of the 3 services provided by this add-on makes it ENTIRELY unusable for us. We only want screenshare and would never make use of video and probably never use voice either. Because there is no way to limit this from the customer's perspective, we'll never be able to take advantage of this add-on. We need WAY more control over how this is (or is not) presented to customers...especially when you are charging between $29 and $49 for it! We've been asking…

            12 votes
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              0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
            • Change transcript email with Branding addon

              currently if you buy this addon, it allows you to:
              - ... Setup a custom support email address
              - Use your own domain to converse with your Visitors via email.

              but transcript from chat still comes from tawk, which can be very confusing to customers. And this produces many questions (legal..etc)
              So i suggest that branding addon includes some mail configuration that will include complete communication via our domain. (less data and traffic for you too ) :)
              for example some POP/IMAP options and choice for what type of communication we want to use this.

              9 votes
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                0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
              • Have a setting to limit the ability to start voice / video chat to only agents instead of visitors.

                Have a setting to limit the ability to initiate voice / video chat to only agents instead of web visitors.

                8 votes
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                  0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                • add a feature "pay per chat handled by agent"

                  Instead of hiring agents per hour, maybe I could hire them per chat?
                  For example, I want to handle most chats myself, but if I'm offline I need someone to handle chats for me

                  Maybe if 0 agents are online, a paid agent will handle the chat.
                  If the chat meets x criteria or whatever then the transaction is complete and the paid agent leaves the chat.

                  There would need to be some sort of rule system:
                  Eg user joins chat - asks x - gets result
                  Not just people joining to troll or spam and it costing us money

                  4 votes
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                    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                  • Branding should be part of the asset and NOT part of the property.

                    currently if you use a different asset in a property for each language, you can set the language specs accordingly. So far so good. However you are forced to use a single branding for all those assets.
                    In our opinion, each asset should allow unique branding so that it can mimic the language settings.
                    Another inconsistency is that when you request a transscript, it's only available in english an not in the language settings of the asset...

                    3 votes
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                      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                    • Remove Auto renew payment for addon

                      Hi,
                      We have subscribed for whitelabel branding removal addon and today it was auto renew due to saved payment method in the tawk.to dashboard.

                      Please remove auto renew functionality for any payment because in this case if we don't want to renew for next year we need to memorize the next billing date upto next year.

                      3 votes
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                        0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                      • free 30-day evaluation period for paid addons

                        I'd like to evaluate the video chat addon free for 30 days before deciding whether to spend $50 on it.

                        10 votes
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                          1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add more characters to the branding, suggest to open the whole footer

                          To open more characters for the branding.
                          At the moment, even my 23 characters branding (including space, * and _) is cut.

                          And I suppose this is a very easy fix by development team

                          3 votes
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                            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                          • Provide demo for Video + Voice + Screensharing

                            You have to provide demo for Video + Voice + Screensharing feather , so developer can test it. Example : https://www.reamaze.com/ and https://app.upscope.io is provide demo for 1 month.

                            9 votes
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                              0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow users who pay to remove branding to also have the ability to add custom CSS!

                              I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
                              However, if the user paid to remove branding, theres no point in not letting them add custom css either!
                              Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
                              I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

                              106 votes
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                                under review  ·  3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                              • Separate screen sharing addon

                                I understand that the bundle of Voice+Video+Screen-sharing will soon offered as an add-on at a price of $29 pm if paid annually in advance and @ $49 if paid monthly. $350 upfront for us down here in Africa is a large amount so my suggestion is to break the package to 3 separate add-ons @ $9.99 each to make it more affordable

                                we need the screen sharing feature only while Video and Voice at this stage is not needed so $120 upfront makes it affordable $350 not

                                1 vote
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                                  0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                • Enable screensharing without an audio call

                                  We would love to have the ability to see a user's screen without being in an audio call.

                                  This would allow us to serve more than one customer at once.

                                  9 votes
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                                    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                  • bundle deal for the custom branding add on.

                                    Instead of $15/mth for each property, give those with several properties a bundle package for 10 properties at $25/mth

                                    1 vote
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                                      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Record video and voice chat feature

                                      For voice and video call add-on, having the capability of recording will make a perfect solution for customer support.

                                      18 votes
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                                        3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Remove Dashboard branding

                                        Ability to re brand the dashboard same way widget is done, logo colors etc.

                                        18 votes
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                                          2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Screen capture

                                          What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

                                          393 votes
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                                            25 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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