i suggest to add upload image button to pre chat form .this will help consultation people to see client documents before chat start and they can download the documents or images

good I suggest you can use the balloon also when you are disconnected for better service

ability to change emails and branding per widget (or asset) instead of at property level

currently if you buy this addon, it allows you to:
- ... Setup a custom support email address
- Use your own domain to converse with your Visitors via email.

but transcript from chat still comes from tawk, which can be very confusing to customers. And this produces many questions (legal..etc)
So i suggest that branding addon includes some mail configuration that will include complete communication via our domain. (less data and traffic for you too ) :)
for example some POP/IMAP options and choice for what type of communication we want to use this.

Have a setting to limit the ability to initiate voice / video chat to only agents instead of web visitors.

Instead of hiring agents per hour, maybe I could hire them per chat?
For example, I want to handle most chats myself, but if I'm offline I need someone to handle chats for me

Maybe if 0 agents are online, a paid agent will handle the chat.
If the chat meets x criteria or whatever then the transaction is complete and the paid agent leaves the chat.

There would need to be some sort of rule system:
Eg user joins chat - asks x - gets result
Not just people joining to troll or spam and it costing us money

currently if you use a different asset in a property for each language, you can set the language specs accordingly. So far so good. However you are forced to use a single branding for all those assets.
In our opinion, each asset should allow unique branding so that it can mimic the language settings.
Another inconsistency is that when you request a transscript, it's only available in english an not in the language settings of the asset...

Hi,
We have subscribed for whitelabel branding removal addon and today it was auto renew due to saved payment method in the tawk.to dashboard.

Please remove auto renew functionality for any payment because in this case if we don't want to renew for next year we need to memorize the next billing date upto next year.

I'd like to evaluate the video chat addon free for 30 days before deciding whether to spend $50 on it.

To open more characters for the branding.
At the moment, even my 23 characters branding (including space, * and _) is cut.

And I suppose this is a very easy fix by development team

You have to provide demo for Video + Voice + Screensharing feather , so developer can test it. Example : https://www.reamaze.com/ and https://app.upscope.io is provide demo for 1 month.

I understand that the bundle of Voice+Video+Screen-sharing will soon offered as an add-on at a price of $29 pm if paid annually in advance and @ $49 if paid monthly. $350 upfront for us down here in Africa is a large amount so my suggestion is to break the package to 3 separate add-ons @ $9.99 each to make it more affordable

we need the screen sharing feature only while Video and Voice at this stage is not needed so $120 upfront makes it affordable $350 not

We would love to have the ability to see a user's screen without being in an audio call.

This would allow us to serve more than one customer at once.

Instead of $15/mth for each property, give those with several properties a bundle package for 10 properties at $25/mth

For voice and video call add-on, having the capability of recording will make a perfect solution for customer support.

Ability to re brand the dashboard same way widget is done, logo colors etc.

What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.