Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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Is it possible in garman language
Hi team,
Is it possible in German language .
1 vote -
Add Your Logo For "Remove Branding"
Add your logo to "Remove Branding" once this has been done I will then buy it but at the moment I do not wish to purchase it as it only allows you to put text.
Please make it so we can upload company logos then saying powered by [company name]Thanks.
3 votes -
Tôi muốn được hướng dẫn lấy dữ liệu theo ngày theo tên từng nhân viên
Tôi muốn được hướng dẫn suất dữ liệu theo từng nhân viên
1 vote -
Robot to Ask Questions before User is Connected to an Agent
We are thinking some sort of BOT to ask questions before they come through to a real person. Something simple like the plug in one on Facebook? What sort of options are there without spending a fortune?
5 votes
Admintawk.to
(top bird!, tawk.to)
responded
Hi!
At the moment we haven’t got an AI or robot.You can setup Pre-chat form and put in it necessary input-fields asking for user data and questions which should (or optionally) be answered.
Also you can set Advanced trigger to fire for example when visitors message contains some words.
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1 vote
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shall have option to find the location of visitor After visitor leaving the site
shall have option to find the location of visitor After visitor leaving the site
1 vote -
shall have option to find the location of After visitor leaving the site
shall have option to find the location of After visitor leaving the site
1 vote -
add a option to change alias profile pic border color which is currently permanent white color
add a option to change alias profile pic border color which is currently permanent white color
1 vote -
Either a Screenshare-only add-on, the ability to disable the voice/video options, or restrict initiation to agent-only!
The fact that customers can initiate video and voice functions combined with the fact that you can't disable ANY of the 3 services provided by this add-on makes it ENTIRELY unusable for us. We only want screenshare and would never make use of video and probably never use voice either. Because there is no way to limit this from the customer's perspective, we'll never be able to take advantage of this add-on. We need WAY more control over how this is (or is not) presented to customers...especially when you are charging between $29 and $49 for it! We've been asking…
15 votes -
Voice separetely
Limit to voice only - not alwasy video + voice. You may not always want to use video but would need voice...why packed. Have them separately!
6 votes -
Follow up tool for my clients
If my clients are getting information and need to follow up after some time.
Then rather than i would set a reminder on another app or in my phone it should be there as a "Follow Up Tool"
And when follow up time is there, the desktop and sound notification is on. For more accurate follow ups3 votes -
add upload image button to pre chat form.
i suggest to add upload image button to pre chat form .this will help consultation people to see client documents before chat start and they can download the documents or images
4 votes -
Appear in video automatically when the customer arrive on the page
Hello I am french, so sorry for my english. I have a suggestion concerning the video call :
It would be genious to appear in video automatically when the customer arrive on the page. I mean, appear in video, without clic on a button to activate video option, you see ? I would the video to be "ON" everytime I decide it. In others terms, I could impose automatically my face in real time to the customer, without he have to validate it before, by clicking on a button, following my request by text.
So that when the customer would…3 votes -
Private Label / White label - per widget, not property
ability to change emails and branding per widget (or asset) instead of at property level
1 vote -
Need Reseller package
start reseller package, we are web development company. have around 500 clients, want to sell with my branding & manage from reseller panel. so that i can provide them with separate admin panel for their use and their privacy is also maintained. i can create multiple websites in my reseller panel and provide them their individual with user name and password.
regards
vipul khanna37 votes -
Allow users who pay to remove branding to also have the ability to add custom CSS!
I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
However, if the user paid to remove branding, theres no point in not letting them add custom css either!
Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…124 votes -
When is your In-Chat Payments and Translation addons Coming. We are waiting for that.
When is your In-Chat Payments and Translation addons Coming. We are waiting for that.
1 vote -
Separate screensharing addon
I understand that the bundle of Voice+Video+Screen-sharing will soon offered as an add-on at a price of $29 pm if paid annually in advance and @ $49 if paid monthly. $350 upfront for us down here in Africa is a large amount so my suggestion is to break the package to 3 separate add-ons @ $9.99 each to make it more affordable
we need the screen sharing feature only while Video and Voice at this stage is not needed so $120 upfront makes it affordable $350 not
13 votes -
Provide demo for Video + Voice + Screensharing
You have to provide demo for Video + Voice + Screensharing feather , so developer can test it. Example : https://www.reamaze.com/ and https://app.upscope.io is provide demo for 1 month.
15 votes -
Screen capture
What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.
416 votes
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