If my clients are getting information and need to follow up after some time.
Then rather than i would set a reminder on another app or in my phone it should be there as a "Follow Up Tool"
And when follow up time is there, the desktop and sound notification is on. For more accurate follow ups

i suggest to add upload image button to pre chat form .this will help consultation people to see client documents before chat start and they can download the documents or images

Limit to voice only - not alwasy video + voice. You may not always want to use video but would need voice...why packed. Have them separately!

ability to change emails and branding per widget (or asset) instead of at property level

start reseller package, we are web development company. have around 500 clients, want to sell with my branding & manage from reseller panel. so that i can provide them with separate admin panel for their use and their privacy is also maintained. i can create multiple websites in my reseller panel and provide them their individual with user name and password.

regards
vipul khanna

When is your In-Chat Payments and Translation addons Coming. We are waiting for that.

I understand that the bundle of Voice+Video+Screen-sharing will soon offered as an add-on at a price of $29 pm if paid annually in advance and @ $49 if paid monthly. $350 upfront for us down here in Africa is a large amount so my suggestion is to break the package to 3 separate add-ons @ $9.99 each to make it more affordable

we need the screen sharing feature only while Video and Voice at this stage is not needed so $120 upfront makes it affordable $350 not

You have to provide demo for Video + Voice + Screensharing feather , so developer can test it. Example : https://www.reamaze.com/ and https://app.upscope.io is provide demo for 1 month.

What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

I know you offer front end white labelling. Back end white labelling would be ideal. Then agents can feel comfortable that they are dealing with the correct business and not a third party.
It keeps a business's marketing inline and fluid.

Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa

So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.

Above feature is already available with many other chat providers. Please build this as this is very important feature.

Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)

currently if you buy this addon, it allows you to:
- ... Setup a custom support email address
- Use your own domain to converse with your Visitors via email.

but transcript from chat still comes from tawk, which can be very confusing to customers. And this produces many questions (legal..etc)
So i suggest that branding addon includes some mail configuration that will include complete communication via our domain. (less data and traffic for you too ) :)
for example some POP/IMAP options and choice for what type of communication we want to use this.

Have a setting to limit the ability to initiate voice / video chat to only agents instead of web visitors.

Instead of hiring agents per hour, maybe I could hire them per chat?
For example, I want to handle most chats myself, but if I'm offline I need someone to handle chats for me

Maybe if 0 agents are online, a paid agent will handle the chat.
If the chat meets x criteria or whatever then the transaction is complete and the paid agent leaves the chat.

There would need to be some sort of rule system:
Eg user joins chat - asks x - gets result
Not just people joining to troll or spam and it costing us money

currently if you use a different asset in a property for each language, you can set the language specs accordingly. So far so good. However you are forced to use a single branding for all those assets.
In our opinion, each asset should allow unique branding so that it can mimic the language settings.
Another inconsistency is that when you request a transscript, it's only available in english an not in the language settings of the asset...

Hi,
We have subscribed for whitelabel branding removal addon and today it was auto renew due to saved payment method in the tawk.to dashboard.

Please remove auto renew functionality for any payment because in this case if we don't want to renew for next year we need to memorize the next billing date upto next year.