Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. offer image sharing options that are more robust

    offer image clipboard pasting integration, so if im taking a screenshot with snipping tool or other means, i dont have to save a unique file each time then upload to the chat.

    Or some sort of desktop integration (i know this is a bit more in depth development wise - maybe some sort of integration of google hangouts?)

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Visitor vs non-visitor

    Visitors see only offline message form and members see the live chat option

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mary,

    Thank you for the idea.
    This seems like a good feature but it would be limited to only few platforms like Wordpress, WooCommerce, Magento etc. but we will not be able to do it for every platform out there.

    We’ll see what we can do though.

  3. Would be good to set a bubble "%agentName: Hello, how can I help you"

    Would be good to set a bubble "%agentName: Hello, how can I help you" when agent is pressing join button without customer asking for chat. Now it's just title with nickname of agent and it's quite misunderstood.

    4 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Open chat between agents without the need to open the application window (Windows App)

    In the application for windows, open chat between agents without the need to open the application window, keeping minimized.

    3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Instant messenger integration - Agents can respond chats via IM

    Responding via phone is slow
    Having open web broser panel is resource & space waste if i have low number of chats daily or no chats.
    Instant messenger responding is clever as messengers apps are already made for numerous operating systems and many people already having them installed.

    Please kindly consider making integration with some opensource instant messaging protocol.

    Pidgin supported protocols:
    https://en.wikipedia.org/wiki/Pidgin_%28software%29#Supported_protocols

    Miranda supported protocols:
    http://www.miranda-im.org/about/

    Protocols comparison:
    https://en.wikipedia.org/wiki/Comparison_of_instant_messaging_protocols
    (These apepars to be marked "Open standard": IRC, Mumble, SIP (used in VOIP apps), XMPP, zephyr)

    Thank You

    17 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow for the ability to "SHUT-OFF" print functionality

    There would be a setting to shut off the print functionality on the end-user side just in case you didn't want to allow it to be so easy for them to print or copy the conversation

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Manual ONLINE/OFFLINE Switch

    Sometimes an agent is connected on hours thar are not the Scheduled hours. It would be good to be able to manually turn status to ONLINE or OFFLINE.

    11 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. It would be great if the panel also have a Brazilian Portuguese version.

    It would be great if the panel also have a Brazilian Portuguese version.

    6 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. 2 lined staff title on widget

    I think you should have a 2 lined widget, where title is shown underneath their name

    3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Stats for agents.

    Tell who is the most active, who helps the most people, their rating.

    58 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Being able to send a secure form for visitors to fill out so visitors feel comfortable sending private information

    When a customer sends private information such as last 4 digits of credit card number or security question etc we should be able to create a secure forum for each question we want to ask securely and once we ask them to fill it out and they submit it we will be able to see what they wrote. just so customers feel safe when entering private information :D

    21 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Integration with GrooveHQ

    Integrate the live chat with GrooveHQ to automatically create tickets: https://www.groovehq.com/

    12 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. History - search with notes

    Now i can add note to chat but cant find chats with notes only. So notes is very unusable for my. Please row in history view (have notes)
    or better - give my possbile add some information like - important chat and possible to filter in history view.
    Sory for my English

    4 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 4 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. I suggest you have a way to randomize your alias for chat conversations automatically.

    I suggest you have a way to randomize your alias for chat conversations automatically.

    15 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Post tawk in Prestashop marketplace

    Would be a helpful to post tawk in Prestashop marketplace as a module. So it be easily installed and updated, would be great if you keep it up to date with prestashop version. Make it so we can have a backoffice dashboard for tawk. Thanks!

    6 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Leo,

    Thank you for your feedback.
    We are currently working on updating all current integrations and adding new ones. Our goal is to have all our current integrations in the corresponding app stores.

    Hope this helps.

  18. You can barely see "chat?" widget down the bottom

    Look at how big PURECHAT's widget is with a massive graphic that stands out saying "CHAT!". Its inviting, Tawks tiny "chat?" is like saying, please don't speak to us we cant be bothered for you, as well as the fact that you cant see it!

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Show if the chat is deactivated on Wordpress

    Hello dears.

    After a update on Wordpress the chat its deactivated.

    I like me suggest a INFORMATION in Wordpress Dashboard when this occurs

    Thanks for support

    4 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Could you please elaborate on this? From which version of Wordpress did you upgrade to which newer version?

    Did you try removing the tawk.to plugin and installing it again?

  • Don't see your idea?

Feedback

Feedback and Knowledge Base