offer image clipboard pasting integration, so if im taking a screenshot with snipping tool or other means, i dont have to save a unique file each time then upload to the chat.
Or some sort of desktop integration (i know this is a bit more in depth development wise - maybe some sort of integration of google hangouts?)1 vote
Visitors see only offline message form and members see the live chat option1 vote
Hi there Mary,
Thank you for the idea.
This seems like a good feature but it would be limited to only few platforms like Wordpress, WooCommerce, Magento etc. but we will not be able to do it for every platform out there.
We’ll see what we can do though.
Would be good to set a bubble "%agentName: Hello, how can I help you" when agent is pressing join button without customer asking for chat. Now it's just title with nickname of agent and it's quite misunderstood.4 votes
Live chat triggers when cart is full after x amount of time, search FAQ, other activities other than buying. Or checkout stage and leaving1 vote
In the application for windows, open chat between agents without the need to open the application window, keeping minimized.3 votes
Responding via phone is slow
Having open web broser panel is resource & space waste if i have low number of chats daily or no chats.
Instant messenger responding is clever as messengers apps are already made for numerous operating systems and many people already having them installed.
Please kindly consider making integration with some opensource instant messaging protocol.
Pidgin supported protocols:
Miranda supported protocols:
(These apepars to be marked "Open standard": IRC, Mumble, SIP (used in VOIP apps), XMPP, zephyr)
Thank You17 votes
There would be a setting to shut off the print functionality on the end-user side just in case you didn't want to allow it to be so easy for them to print or copy the conversation1 vote
Sometimes an agent is connected on hours thar are not the Scheduled hours. It would be good to be able to manually turn status to ONLINE or OFFLINE.11 votes
It would be great if the panel also have a Brazilian Portuguese version.6 votes
Hi there dear tawker,
You can help us make more translations possible by contributing here https://crowdin.com/project/tawk/
Every little bit of help will make tawk.to better. (:
I think you should have a 2 lined widget, where title is shown underneath their name3 votes
Tell who is the most active, who helps the most people, their rating.58 votes
Being able to send a secure form for visitors to fill out so visitors feel comfortable sending private information
When a customer sends private information such as last 4 digits of credit card number or security question etc we should be able to create a secure forum for each question we want to ask securely and once we ask them to fill it out and they submit it we will be able to see what they wrote. just so customers feel safe when entering private information :D21 votes
Integrate the live chat with GrooveHQ to automatically create tickets: https://www.groovehq.com/12 votes
Now i can add note to chat but cant find chats with notes only. So notes is very unusable for my. Please row in history view (have notes)
or better - give my possbile add some information like - important chat and possible to filter in history view.
Sory for my English4 votes
I suggest you have a way to randomize your alias for chat conversations automatically.15 votes
Would be a helpful to post tawk in Prestashop marketplace as a module. So it be easily installed and updated, would be great if you keep it up to date with prestashop version. Make it so we can have a backoffice dashboard for tawk. Thanks!6 votes
Thank you for your feedback.
We are currently working on updating all current integrations and adding new ones. Our goal is to have all our current integrations in the corresponding app stores.
Hope this helps.
Look at how big PURECHAT's widget is with a massive graphic that stands out saying "CHAT!". Its inviting, Tawks tiny "chat?" is like saying, please don't speak to us we cant be bothered for you, as well as the fact that you cant see it!1 vote
After a update on Wordpress the chat its deactivated.
I like me suggest a INFORMATION in Wordpress Dashboard when this occurs
Thanks for support4 votes
Could you please elaborate on this? From which version of Wordpress did you upgrade to which newer version?
Did you try removing the tawk.to plugin and installing it again?
- Don't see your idea?