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  1. timestamp

    timestamp any notes made on a chat so that it is clear who has made which notes and you have a clear history. this will help build up a profile for that person for the next analyst to read.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Speedup Message Delivery

    I notice when I'm offline and I receive an email notification of a new message, it takes a long time (15 - 30 mins) before that message shows up in my Tawk.to messages inbox. At first, I thought this was a caching issue, but I've tried refreshing the control panel multiple times, restarting the app, etc... I also tried logging in from a web browser and the messages still don't show up for a long time.

    I'm wondering if there's any way you can speed this process up? Once I receive an email notification of an offline message, I want…

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re working on changing chats to be posted to messaging in real time as opposed to just once the session for the visitor is finished. This is planned for a release in the near future.

  3. Need Padding Option In Title Text

    I noticed that there is no way to adjust the padding around the minimized button title text. Please add a padding option.

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mark an ongoing chat for email export - automatically send transcript after chat ended

    Sometimes you already know during a chat that you will need to follow up later on via email/ticketing system.
    It would be great if you could flag the chat for email transcript export while it is still ongoing and the transcript is sent automatically after the chat ended.
    This is especially important since it takes ages till a closed chat appears in the messaging history.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. See the ratio chat-New client

    It would be great to be able to keep record of all chats on a dashboard so the sales team can see the conversion rate!

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. unblock this great and wonderful service for Iran :)

    This is amazing service, and would be very useful for estore websites in Iran, but apparently Iran has been blocked because of USA sanctions, USA Sanctions over against Iran, google,microsoft,yahoo all removed their restrictions against iran. So your great company also can do this :)
    Thanks

    9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Babko,

    As we are hosted on Google servers, we have to abide by their rules. Currently we won’t be able to provide our services until the ban is lifted. ):

  8. Vertical align middle center pre chat form text

    For some reason, the "pre chat" form doesn't allow blank lines. Naturally, the first line looks crowded with the input fields. Email for example if clustered. Just visit: http://imgur.com/oNAG0Rx

    The "when online" content editor allows me to add blank lines (the return key) to create the desired effect.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. When you load the dashboard the chat history needs to be the website not your tawk page.

    When you disable your tawk.to page and only have your website. When you load the dashboard the chat history needs to be the website not the tawk page.

    3 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. NEw Agent "Notification" Should be Clearly visible and highlighted!

    Invitation from any site/profile/page for agents should be more highlights, as under bell icon, with smaller notification its difficult to find it out !

    Ask the designers to make a good styled web2.0 type bubble/any-style icon, so it will be more visible.

    thanks for good product, and good support always.

    " Should be more highlighted!
    I was trying to add my another id as an agent, but was unable to see notification under beli

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. horizontal chat screen in dash board so you can see more than 4 chat at the same time

    because we have a lot of chat going on at he same time and we what to see all the chat at the same time in same screen. Now, the chat room is vertical and it so thin moreover, the maximum are 4 chat room so if we can make the chat room horizontal it will be so convient to see several chat room at the same time

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Popout with sound notification

    Hello Team, I think it will be more attractive when any one enters site and chat window Popping out with sound notification..

    6 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Per Page/Site: Show/hide toggle for for Messages Inbox

    In the "new" messaging environment there is a ticketing system, which is great!! btw.

    But we have 3 pages and 2 sites. We only want to show the "sites" in the messaging environment and not the pages.. it makes the app look 'messy'

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Activate/Deactivate Sleep Mode on Monitoring Tab / Change Information Table Size

    The new Monitor feature could be good, but with the current acitvate (and can not be deactivated) Sleep Mode, the new feature would be destroyed. Monitoring means: Sit and See! So please let the customer the choice if the activate the sleed mode or not.

    An other needed fix is to make the informations line/tables on the Monitorinside flexibel and resizable. Some Pages have long URL or Site Title and on Monitor with more than 1366x768 Pixel) theres enough space on the right side available, so that it must be possible that the customer can resize the information lines.

    31 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. automatically email can add as many you can

    we can put as many email or several agent or several department, or manual/specific email with using semicolon ";" or comma"," on outgoing email page in field "automatically email"

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. fix the widget for IE

    where user shows as being active on site but when msg is sent nothing pops up on the user/browser end

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Determine tablet for "hide in mobile"

    We need set to be able to set breakpoints instead of "hide in mobile" option to determine if chat should show or not. Modern tablets have excellent viewports, just as good as the desktop, but is disabled when "hide in mobile". It shouldn't be this way.

    3 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Email address column on Manage Agents page

    Right now when you check Manage Agents page it has Agent, Settings, Is Admin and Is Enabled column.

    Some time when agent have same name it is difficult to know identity them. Having a email column would make this easy.

    18 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Adding my company logo somewhere in dashboard

    I would like to be able to add my company logo somewhere in dashboard.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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