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  1. Gravatar Icons...

    Just as "uservoice" and so many other websites do, I think it'd be cool if you guys implemented "gravatar" icons into your app so people can create a centralized icon for usage on multiple sites, and then you guys could use this icon for chats with visitor or other agents to make the experience more personal, without having to re-invent the idea of uploading an icon to yet another website.

    *** we use this feature on multiple web apps we develop ***

    -Peter

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Categorize Shortcuts to allow easier searching through massive shortcut lists

    As it is now, we have a big dump of shortcuts that are either Private or Global. If short cuts were toggled per department, it would cut down on the huge list to scroll through if you don't know the keyword. Even better would be to have parent/child categories (which could start in base level as departments) and various levels of child categories.

    With the ability to create nested categories it would make it easier to group shortcuts in a way that makes sense to our own business objectives. For example, you could create the following structure:

    Sales > PreSales…

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    Thank you for the idea.
    We will be looking at improving shortcuts sometime in the near future, currently you can use search to find a specific shortcut.

  3. Enable markdown

    You should enable markdown in the chats, so people can talk in bold, italics, and more using the markdown syntax in chats.

    15 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Resizing editing box

    The ability to resize the editing box would make creating shortcuts much easier.

    Currently, you can only see a few lines of text at a time.

    11 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Correct please spnish term "Someter"

    In pre-chat form the spanish traslation for "Submit" in english is traslated as "Someter", but this word is ver wrong traslated, "someter" means to subjugate,the correc traslation for that button is: Ingresar or Enviar

    thanks

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Availibility times

    If we had availibility times for individual departments and sites it would be great,,,

    like sales and billing can be 11 to 8 and support can be 9 to 9...

    14 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Spanish Corrections

    On pre-chat form when a visitor skip enter his name a legend in red appears:

    1. "nombre tiene que ser proveido"

    Here is much more accurate write only:

    Ingresa tu Nombre

    Also the save button, is much better be traslated as "Iniciar" instead of "Guardar"

    Thank you

    9 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Color code repeat visitors

    It would be nice if visitors that return to your site after a day, or several hours time lapse, are color coded for easy recognition on the dashboard. That way we can make sure to initiate a chat with them if they don't start one or at least see what pages they are looking at that brought them back.

    21 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Access tawk dashboard from within Wordpress Admin Plugin

    Like Zopim, they have a wordpress plugin to login to tawk account from within the Wordpress dashboard.

    Hope tawk has this feature too!

    15 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Please provide another sound for disconnect error

    The disconnect error sound sounds quite unsettling (it certainly sounds like an error occurred), this makes everybody in the room cringe, especially if it happens when nobody is a the desk at the time. I know I can disable sounds, but it would be preferable if the nice was a bit more mellow or something.

    10 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    you can change the sound by selection ‘sound settings > manage’.

    But we will add some more sound options to choose from that have a more mellow sound!

    Good suggestion.

  11. I'll like to bee able to crypt. the chat

    Chrypt the chat wtih a key from the client end(my end)

    17 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. More Detailed Alias when in chat box

    If I create 2 alias

    1. Phoon Bucgene (Title: Lead Designer)
    2. Phoon Bucgene (Title: Customer Support)

    When accepting incoming chat, to choose which alias, both is showing "Phoon Bucgene"

    It would be nice if you can include the title at the back of the name, eg: "Phoon Bucgene - Lead Designer" or, give a name for the alias, like "Company A alias", "Company B alias".

    22 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. 10 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Colour Picker Bug..

    If you set the Widget Title Bar by entering a HEX Value #26A9E1
    The system will not reconise it
    You have to clikc on the Colour Picker to get the colour accepted

    4 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. English dialects

    For instance, the following message is displayed when the user wants to change their name on the widget:

    "Please change your name so we can recognize you the next time."

    In Australian English, "recogize" is spelt "recognise".

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ring tone for visitor when chat initiated by the admin

    Chats initiated by customers now come with ringing tones to alert the admin to the presence of a live chat. The reverse is not true for chats initiated by the admin. The customer receives a small muffled click. This does not sufficiently alert the customer to click on the chat icon. A true ring tone should be activated when the admin initiates a chat just as it is when a customer initiates the chat.

    0 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow trigger of "Message" To differentiate whether it's agent message or visitor message

    Presently we can set an advance trigger to be based on a message, however this trigger will consider any message regardless whether its an agent message or a visitor message, we want to be able to set the trigger based on the message and who is the who sent it

    0 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow changing colours of chat blurb icon and headers separately

    Presently the header colour changes the blurb icon colour as well, we want to have the blurb in green but the header in blue

    0 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. automatic message when join chat

    From dashboard, when I join a chat request, I'm obliged to use shortcut in 2 languages to tell client :
    Hello, let me review your question...

    Client has no obvious way to know that his query is being handled, this would save us time that any trigger could work with such event : 'operator join chat'. (we tried all triggers possible, but not working with nay existing variable)

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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