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  1. Time zone settings

    Need to have ability to change the time zone in the application
    currently showing GMT+0

    94 votes
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    11 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Deliver Google Fonts local

    Please make it possible to use Fonts from a local server. Using google fonts is not ok under GDPR afaik.

    Greetings

    20 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Skip pre-chat form after trigger

    Based on this https://tawk.uservoice.com/forums/228427-feedback/suggestions/9229221-pre-chat-form-after-trigger there are many people such as myself who want the vice versa feature, If there is any triggered message then, the pre-chat appears naturally as if it were a conversation balloon

    11 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion.

    It will be like going back – against popular request to have Pre-chat form to stay after a trigger message.

    But we will have your idea open, so we could see if it will be requested feature. To implement option to choose how Pre-chat form should behave – be always shown or be skipped.

  4. Turn chat online/offline manually despite other agents status and Scheduler hours

    My boss is often in the office later the rest of us and would like to be able to answer chats past our "closing time" which I previously used the scheduler to turn offline at. I understand that if all users are logged out, the widget will turn offline, however many of my colleagues leave their browsers open overnight for convenience from day to day and forget to log out. It would be very helpful if there were an option for Chat Admins to change the online/offline status of the widget manually.

    69 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. E-mail template or editable mail.

    Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.

    So you can create a text which fits exactly to your company. That means:

    ##- Please type your reply above this line -##
    Hi ___
    Your message has been received and is currently being reviewed by our team.
    For your reference, this ticket id is #___.

    It would be better If you could decide by yourself what text you are using

    540 votes
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    44 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Hide the chat widget on some pages of a site

    Hide the chat widget on some pages of a site

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Mute sound alerts for users

    It would be great to be able to control sounds for users, i.e. mute or lower them. As some users get scared when we write them.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Option to hide chat icon on mobile but still monitor visitors.

    The chat icon on mobile should be reduced and places far edge. 90% of our visitors have complained about the size and how to close the widget.
    When we hide widget on mobile , it is good but we can’t monitor visitors anymore.
    I suggest to give option in settings to hide widget on mobile, but keep the ability to monitor visitors.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. have the option to create answer bubbles, so if i ask the visitor a question, i can give them 3-4 answers and they click one

    have the option to create answer bubbles, so if i ask the visitor a question, i can give them 3-4 answers and they click one. then i can indicate what happens next depending on which answer they clicked on

    7 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. The popup message appearance should be editable

    When we initiate a chat the message box pops up above the widget. However we have no control over how that box looks.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. verified badge on our profile

    verified badge on our profile that neccesary for our customers our client's this helpfull

    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Change the content and the image at the end of the chat

    It would be great if we could change the message and the image at the end of the chat. When a visitor ends a chat like here: http://prntscr.com/lnzon6

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Robot to Ask Questions before User is Connected to an Agent

    We are thinking some sort of BOT to ask questions before they come through to a real person. Something simple like the plug in one on Facebook? What sort of options are there without spending a fortune?

    5 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    At the moment we haven’t got an AI or robot.

    You can setup Pre-chat form and put in it necessary input-fields asking for user data and questions which should (or optionally) be answered.

    Also you can set Advanced trigger to fire for example when visitors message contains some words.

  14. New dashboard should be customizable

    Tawk dashboard has changed, and this change is not good. There's a lot of missed space, widgets that I don't need, and other ones that I need and I can't see. This dashboard should be customizable.

    1 vote
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Joan,

    Thanks for your feedback, we greatly appreciate you taking the time to post here.

    If i could ask a few quick questions it would help us improve the dashboard.

    What widgets would you say you would need in the Dashboard that are not currently there?

    What ones would you say you don’t need?

    Regarding “There’s a lot of missed space” could elaborate on this a little more if you have time please.

    Kind Regards,
    Mikey

  15. Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad

    Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad.

    The history on the dashboard should have a filter to check based on date/month/year/customize the range

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Memory leak on page refresh

    Since Chrome version 64 the tawk.to javascript widget will continually increase its memory footprint until the web page is unresponsive.

    This can be replicated on the tawk.to website by either refreshing the home page multiple times, or browsing between pages that contain the widget, or more slowly just leaving the page open will increase the memory usage.

    Refreshing or browsing will increase the memory footprint by about 30MB to 60MB at a time.

    193 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. No image or name on the top bar, on chat window while on mobile

    No image or name on the top bar, on chat window while on mobile that happens on iOS ( iPhone X, 7 , 8 , XS iPad ) android (Galaxy S8, Motorola One) also the intro key to send the message is very tiny and the window jumps up and down. here is a link of a video of the bug I'm talking about https://youtu.be/UJ30MFtlCzc

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Sorry, checked on the normal browser – there it’s ok.

    Yes, on mobile it’s not fixed yet. I’ll poke developers about it. Thank you for informing us!

  18. auto response/email

    A feature where if a new visitor starts a chat and they don’t get a response in a pre-determined time frame. Visitor will get an auto response stating we are unavailable or busy and the visitor will automatically be presented with the contact us via email box

    103 votes
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    18 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Give a special code / number for visitors conversation

    Add the ability so like the system can give the visitor a different code each chat, so they can use that to verify themselves elsewhere.

    Thank you!

    7 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Track if ticket emails is read

    Please consider adding tracking pixels, or some how notify in context of ticket if our customers have looked at a response in a ticket

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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