Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. 6 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Trigger message that deparment is not available after selecting one

    for example i have two department one is for sales and another is for support. when user click on support radio button and team is not available to answer then a message will show and same as it for sales

    2 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Robot to Ask Questions before User is Connected to an Agent

    We are thinking some sort of BOT to ask questions before they come through to a real person. Something simple like the plug in one on Facebook? What sort of options are there without spending a fortune?

    4 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    At the moment we haven’t got an AI or robot.

    You can setup Pre-chat form and put in it necessary input-fields asking for user data and questions which should (or optionally) be answered.

    Also you can set Advanced trigger to fire for example when visitors message contains some words.

  4. to refund your customer's money. Your policy should be customer friendly

    This is in reference with our ticket number 43982, 53672, 54291 & 54951 respectively. Despite our repeated requests, you are not returning our money. How come you can charge us for services that we are not using. We have already canceled the subscription.

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. give a functionality so that particular department can be accessed by particular people only while selecting the department.

    I have multiple admins so what I want is that particular admin can talk to his employees only and vice versa.

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. responsive chat widget

    Please make the chat widget responsive for mobile version.so it can be smaller for mobile

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Detailed report chat by chat: with start, end times; medium time of conversation; abandoned chats

    Is it possible to have a interaction detailed report? with chat start and finish time, medium time of conversation, chats abandoned,
    detailed,chat by chat

    4 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion.

    At the moment only reports available could be seen in Reporting section and an overview of activity in the Dashboard section (star page – Analytics, History graph and table).

  8. Option to hide chat icon on mobile but still monitor visitors.

    The chat icon on mobile should be reduced and places far edge. 90% of our visitors have complained about the size and how to close the widget.
    When we hide widget on mobile , it is good but we can’t monitor visitors anymore.
    I suggest to give option in settings to hide widget on mobile, but keep the ability to monitor visitors.

    3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. please make subscribers emails can be export

    please make subscribers emails can be export

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Keep Messaging search filter. Filter is changing when leaving

    filter in tickets is changing when leaving the tickets window. please keep the latest settings. So if I choose for [status open to closed] it should keep it like this unless i clear or change the filter.

    6 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Remember the email/pass and relogin auto on android

    Remember the email/pass, the input the clear when the session is closed.

    relogin auto on android, if for any reason is disconnected

    3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  12. The popup message appearance should be editable

    When we initiate a chat the message box pops up above the widget. However we have no control over how that box looks.

    3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Enable Widget Bubbles on mobile responsive or triggers ability to open chat box on mobile responsve

    Currently most website visitors come through mobile responsive. Now widget bubbles are not supported on mobile responsive and triggers do not open the chat box automatically on responsive. It is not possible to attract visitors attention to the existence of the chat capabilities. It will be good it if is possible either to add a bubble to the widget to inform visitors of the chat capaiblity or to allow the triggers to open the chat box and display a message to visitors on repsonsive.

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Block second agent from entering chat conversation

    When you have many agents working together, sometimes when a chat comes in two agents join the conversation which is confusing. Can we add a way to block this so that once the conversation is taken by a specific agent, the next agent will not be able to also enter the conversattion?

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Dark Theme

    Hi everyone,

    My suggestion is the dark theme for the main panel, large companies like YouTube (Google), Twitter or Twitch accept this theme!

    This color is great because it does not force your eyesight.

    Vote em mim por um Tawk.to melhor #BR #TAWK.TO

    119 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Active changelogs and notifications before major changes are made

    Active change logs and notifications before updates are rolled out to production

    4 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Better tickets reporting/statistics

    Reporting section for tickets doesn't seem finished.
    Can we have a way to view statistics by user/department over a date range?
    For example: every month we would want to run and see how many tickets each employee had serviced, closed, still pending etc. Likewise by department.
    Having resolution time by user could be very useful as well.
    Thanks

    3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Hide unassigned chats to the agents so admin can fairly assign

    Hide unassigned chats to the agents so admin can fairly assign effectively

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. shall have option to find the location of visitor After visitor leaving the site

    shall have option to find the location of visitor After visitor leaving the site

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Feedback and Knowledge Base