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  1. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. How do we change the language to emails?

    We will to start to use your service to give support to our customers, we bougth the add-on that permit to personalize sometings, but it doesn't let us to personalize the language in the email messages that we send to our customers, there are any way that let us to change the language in these emails?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. make the 'X' close the chat rather than minimise it

    'X' is universally recognised as a symbol meaning "close". Most users are going to click 'X' expecting it to close the chat, not just minimise the window. It is not intuitive for the user to have to click the burger icon, then click 'End this chat session' to formally close the chat. What this means is that your chat duration stats are extremely unreliable. If a user chats for five minutes, clicks the 'X', then browses the site for a further five minutes before leaving, their chat duration will be logged as ten minutes, when clearly it should be five.…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. ıt would be great to exclude a second time visitor from visitors list

    ıt would be great to exclude a second time visitor from visitors list

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. visitors and page view figures

    It would be really beneficial if I could access figures of how many people have visited the site over a custom period and also how many page views I have had and be able to export this information. This way I can monitor the promotions of the site that I am paying for externally to see if they are beneficial and also report to the website funders of how successful the site is.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. AUDIO call: It would be good if you could configure the sound that plays on the client when the call is initiated by the chat agent and not

    AUDIO call: It would be good if you could configure the sound that plays on the client when the call is initiated by the chat agent and not the client. Currently, there is only a very soft Kclick sound on the client, which is hardly noticeable. The ringtone on the other hand is perfect for an incoming call

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Time zone settings

    Need to have ability to change the time zone in the application
    currently showing GMT+0

    111 votes
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    14 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. to add a feature to delete accidentally sent messages.

    I was handling 3 chats simultaneously and mistakenly sent message to the wrong person, and there was no option to delete the same. Please consider adding it, its a basic thing we require. Anyway thanks for the wonderful chatbox

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. i don"t want to allow visitor to change their name, mail chat etc how can i do that ?

    i don"t want to allow visitor to change their name, mail chat etc how can i do that ?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. the spacing between the visitor and agent messages in the chat window

    can the spacing between the visitor and agent messages in the chat window be smaller, as it is quite gappy right now and therefore previous messages quickly disappear unless the window sized really tall. thanks

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. login

    This isn't a feature request but a bug report. Your iOS and Mac app log out constantly. Unless I log out, the Tawk app should never ever log out. I've more than once spent more than a month not noticing that our website isn't even displaying Tawk because no device is logged in. Please please, stay logged in, like my Google Hangouts and Facebook messenger don't need to be re-logged in. At least give me the option if the auto log off is some sort of security feature.

    3 votes
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    0 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  12. Time spent on website

    Just the way we can see the amount of time spent on the website by users. It will be lovely to see it in reports. Live average time spent on the website, categorized and segmented to each user chat (Time spent, visited pages, etc)

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. can we get an English (not American) spell check

    Please can we have an English (not American) spell check option like you have in all word processing applications ?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Missed Chats Reporting

    I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

    Thank you

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  16. see the email attribute onChatStarted

    I need to see the email attribute onChatStarted to find in my DB more info of this user and show in the screen.
    It's Possible?

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. The popup message appearance should be editable

    When we initiate a chat the message box pops up above the widget. However we have no control over how that box looks.

    7 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ability to change the background color of message preview.

    Current default color is white which matches with the color of website hence new message doesn't get user attention.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Form dump all fields download in any formats

    if we have created one specific form in our chat box to get the basic details from our customers like name, email id & contact no. then tawk to should provide option to download that dump in any format (Like excel, word)

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Change the content and the image at the end of the chat

    It would be great if we could change the message and the image at the end of the chat. When a visitor ends a chat like here: http://prntscr.com/lnzon6

    16 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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