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  1. Change width and height of icon

    add function to reduce width and height of icon its self also.

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    By icon you mean the widget figure (circle or rectangle shape), the icon inside of the circle-shape or the bubble that can be put above the widget (like “We are here!”)?

  2. Increase attributes length

    When I use secure API, most space in 50 characters (full length of attributes) goes to a hash. Please, increase the limit to allow longer names.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. add option to remove/hide avatar

    The new UI is showing avatar on top of the name. But there is no option to hide the avatar if I just want to use my name in the chat widget.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. salve vorrei poter personalizzare la posizione del logo della chat secondo le mie esigenze

    salve vorrei poter personalizzare la posizione del logo della chat secondo le mie esigenze

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  5. Highlight the last selected message

    Highlight the last selected message on the Messaging window. Why? Because as an agent works through the list of open messages, opening one after another, when they close the currently open message, they can't find where in the list of messages they last clicked. So they can't advance to the next message.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Flutter integration

    An android sdk would be nice, but creating a package for Flutter would be even better.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. show if visitor is triggered

    In the monitor tab, it would be nice to see which visitors have been triggered. Maybe group them differently similar to how you group active vs idle visitors.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Insert something and after the person chose would open another tab with models of the product or something like that.

    What I want to do is insert something like "Interest in buying" and after the person wrote the interest, would open another tab for "What type of use / service" then after chose, all models of our machines would appear.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. ip address

    When a chat transcript is sent via email, include all the information available (hostname, IP address etc).

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Give the possibilty to send messages to a lot of tickets in the same time

    It's really exhausted to open every tickets to send the same message...

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add GIFs! (please).

    They'd be great for engaging with customers in their 20s (the dreaded millenials).

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Send or do not send the ticket notes to the customer.

    I would like to have a option to choose if a note on a ticket is send to the customer or not.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. scroll to end of conversation on each new url

    I just signed up. But having used the feature once, asking your agents a question. I noticed that when I navigate your website, although the chat widget reloads and maintains the conversation on each page, it does not automatically scroll the conversation to the bottom. So the user would have to manually scroll the conversation on each new page url.

    I think you should automatically scroll the conversation down to the end whenever a new page loads for the user.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Outlook plugin: 'Create ticket'

    Customer mails directly to me, but I want to put this mail into the ticketing system. If I forward this mail it says 'Email: My email adress'. I would like the feature to create a ticket using an email a customer has sent me.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Autocomplete Or swipe input android

    Issue with the keyboards gboard or SwiftKey. Can't reply to ticket.

    3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  17. Voice separetely

    Limit to voice only - not alwasy video + voice. You may not always want to use video but would need voice...why packed. Have them separately!

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ticketing and Notes, make it to deliver to mail agents as indicator that is a note, no a reply!!!!

    ....so when inbox mail with a ticket the agent will know that this is a note from the other agent!

    Now it just confuses the agent that this is a reply to ticket to user!!!!!!!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. I need bubble option above mobile widget that will be attractive to viewer

    I need bubble option above mobile widget that will be attractive to viewer

    2 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. report spam to make it close the ticket

    Please consider message report spam to make it close the ticket. It's moved
    to spam but reports open. Why?

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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