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  1. Robot to Ask Questions before User is Connected to an Agent

    We are thinking some sort of BOT to ask questions before they come through to a real person. Something simple like the plug in one on Facebook? What sort of options are there without spending a fortune?

    5 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    At the moment we haven’t got an AI or robot.

    You can setup Pre-chat form and put in it necessary input-fields asking for user data and questions which should (or optionally) be answered.

    Also you can set Advanced trigger to fire for example when visitors message contains some words.

  2. New dashboard should be customizable

    Tawk dashboard has changed, and this change is not good. There's a lot of missed space, widgets that I don't need, and other ones that I need and I can't see. This dashboard should be customizable.

    1 vote
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Joan,

    Thanks for your feedback, we greatly appreciate you taking the time to post here.

    If i could ask a few quick questions it would help us improve the dashboard.

    What widgets would you say you would need in the Dashboard that are not currently there?

    What ones would you say you don’t need?

    Regarding “There’s a lot of missed space” could elaborate on this a little more if you have time please.

    Kind Regards,
    Mikey

  3. change offline chat image

    can we change the offline image for the chat from the one that looks like an email image to one that resembles any image that looks like a chat image?

    11 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make chat history available on client's different devices

    I'm passing user's email to Tawk_API.setAttributes or Tawk_API.visitor. Why can't it show the chat history on client's another device? It must be implemented.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow for different default aliases across properties

    Subject pretty much says it all. Given that in a lot of cases we use aliases to make it look like we're not working on several different properties, have it so that the defaults be set by property or global --esentially like shortcuts.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Memory leak on page refresh

    Since Chrome version 64 the tawk.to javascript widget will continually increase its memory footprint until the web page is unresponsive.

    This can be replicated on the tawk.to website by either refreshing the home page multiple times, or browsing between pages that contain the widget, or more slowly just leaving the page open will increase the memory usage.

    Refreshing or browsing will increase the memory footprint by about 30MB to 60MB at a time.

    194 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. designe of twak , its 3 years from my frist register and twak didnt change designe i dont talk about colors i talk about all

    designe of twak , its 3years from my frist register and twak didnt change designe i dont talk about colors i talk about all , borders all last years we see that designe is in new generation we need that i think that well be good . big up i like u from my first register

    2 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. vpn chat block need to arrive, come with vpn and engage in chat

    vpn chat block need to arrive, come with vpn and engage in chat

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make it so I can share the saved information of IP's on different logins, as well as extending the amount of aliases we can have

    a way to store the saved IP on one onto the other accounts? so they all share the same info we put into them? If we edit a name or something for a paticular IP

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. Option to disable contact form and replace with custom text

    When no one is onlne the contact form is showen. And this feature would allow it to disable it and replace with custom text

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Intercom Style Conversations

    On intercom youhave a full history of conversations ... be good if Tawk to you could end a conversation and start a new one and the full history shows until cleared.

    http://media.ojedigital.com/f568a175817e

    14 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow visitors to leave a message

    I do my best to change my status to "Away" when I am not at my computer - sometimes this is for short periods of time, sometimes for longer periods of time. My assumption was that by putting my own message "Away - Leave us a message!", visitors would be able to enter their information and then simply leave us a message.

    What I've found is that they're actually unable to do that and the auto-message from tawk tells them that after filling out the form, they'll "start chatting with the next available agent", which makes it seem like it'll…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Retrieve chat closed by accident

    If an agent accidentally closes a chat before the visitor/customer has left, I can't find a way to retrieve / reopen the chat. Perhaps some way to locate and reopen the chat if the Visitor is still online...

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. We are unable to value the outer space settings for the Talk to icon position. That's why we have a problem in our design.

    We are unable to value the outer space settings for the Talk to icon position. That's why we have a problem in our design.

    There must be magin values on the admin panel.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. No image or name on the top bar, on chat window while on mobile

    No image or name on the top bar, on chat window while on mobile that happens on iOS ( iPhone X, 7 , 8 , XS iPad ) android (Galaxy S8, Motorola One) also the intro key to send the message is very tiny and the window jumps up and down. here is a link of a video of the bug I'm talking about https://youtu.be/UJ30MFtlCzc

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Sorry, checked on the normal browser – there it’s ok.

    Yes, on mobile it’s not fixed yet. I’ll poke developers about it. Thank you for informing us!

  16. Team up with ImprovMX or host your own MX server!

    I am using ImprovMX to forward emails from many subdomains to my tawk dashboards. I'd love it if Tawk started somethingsimilar.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Set up unique chats for each department

    The system already allows us to create multiple chat widgets. Just make it so that when we create a new widget we can select which departments will be associated with it. That way, if someone is on a sales related page, they only chat with a Salesperson. If they are on a customer service page, they may only want to chat with Tech Support. And if they are on a general page, they can select which department they want fromt the dropdown.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Editable hamburger menu

    The texts in hamburger menu is not editable, however translation is not correct. Make so that that part will be editable as the context of widget

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. auto response/email

    A feature where if a new visitor starts a chat and they don’t get a response in a pre-determined time frame. Visitor will get an auto response stating we are unavailable or busy and the visitor will automatically be presented with the contact us via email box

    113 votes
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    18 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Forbid see consultant's seal

    Can you make it so that you can hide the consultant's seal in the settings? http://prntscr.com/nom3o7

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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