Nick Taylor

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    under review  ·  65 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Nick Taylor commented  · 

    As the user or agent ends the chat session a rate this agent section appears.

    This would be easy to impliment into the existing agent rating system and should fit nicely in the admin section where the pre-chat form is located.

    Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.

    Maybe include stars, single and message input fields.

    Thank's in advance,

    Nick Taylor commented  · 

    The idea is.... Say when an agent closes the chat, a customizable review page (like the 'Pre Chat Form') pop's up asking the client to review the agent like a 1 to 5 rating and any comments for improvement text area, ect.

    These reviews should be attached to the agent and have an overall over all the agents too.

    Nick Taylor supported this idea  · 

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