758 votesNick Taylor commented
As the user or agent ends the chat session a rate this agent section appears.
This would be easy to impliment into the existing agent rating system and should fit nicely in the admin section where the pre-chat form is located.
Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.
Maybe include stars, single and message input fields.
Thank's in advance,
Nick.Nick Taylor commented
The idea is.... Say when an agent closes the chat, a customizable review page (like the 'Pre Chat Form') pop's up asking the client to review the agent like a 1 to 5 rating and any comments for improvement text area, ect.
These reviews should be attached to the agent and have an overall over all the agents too.Nick Taylor supported this idea ·