Kinda the same idea as mine.
I would like this also.
I know the pre chat form exists, but it acts like a barrier for some people.
Instead of just starting the chat, the visitor will ask his question but the agent didn't respond on time. So when this happens it would be good if Tawkto would send an email request form.
Even if the reply time was to long you still have an email to respond to, but the start of this chat was simplified. Just need to open the chat and start asking.
Visitor : Hello I would like to ask for information.
Tawk.to typically replies in under 2min.
Don’t miss their reply.
Get notified by email
#email request form#
Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.
Add the feature that chats would be saved, like when you open the chat window you could see the previous conversations from "x time" before or just start a new chat.
This would be a huge improvement to overal chat experience.
I know this requires server space, but if you could implant a remote database connection to a users account to store these messages and data on own servers?
Thank you for your feedback.
On the web, we can only detect mouse or keyboard movements when a person is using the web browser. But if that same person is not using the web browser, he can be using other software but but still be at the computer (online), meaning he is just waiting for another incoming message and not using the web browser.
So, We cannot detect the difference and if we implement an automatic away functionality, it would be inaccurate. That’s not what we are about.
Hope this answers your question.
Thank you for the suggestion.
Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
To ban by IP, please go to Admin – Ban List – click Ban IP button.
This would be great