scott

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  1. 300 votes
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    under review  ·  23 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    scott commented  · 

    *live not liver ;-)

    scott commented  · 

    it sounds like a good idea from the beancounters perspective... and it couldn't hurt to have this as an optional feature...but the reality is that people are fed up with having to go through a series of questions/prompts to get to a real person... which is the point of offering this whole solution anyway... so that they don't have to jump through hoops and answer questions to get to a liver person...

    nothing is more annoying than having a phone recording say press 1 for sales, 2 for support, 3 for billing.... etc... let's think about the users and customers for a change instead of the bottom line...

  2. 3 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    scott shared this idea  · 
  3. 380 votes
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    63 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!

    Thank you for the suggestion.

    Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
    To ban by IP, please go to Admin – Ban List – click Ban IP button.

    scott commented  · 

    agents should have an easy way in the dashboard to activate/de-activate their own IP address or any IP address to prevent triggers from occuring when their staff is viewing or working on their own site

    scott supported this idea  · 

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