We have just updated the reporting section inside the dashboard. You can now view them individually. Just head on over to the reporting section to check it out.
We have Android and iOS apps available to download that will provide you with a much better experience on your mobile device.
Thanks for your feedback, we greatly appreciate you taking the time to post here.
If i could ask a few quick questions it would help us improve the dashboard.
What widgets would you say you would need in the Dashboard that are not currently there?
What ones would you say you don’t need?
Regarding “There’s a lot of missed space” could elaborate on this a little more if you have time please.
Thanks for getting back to me, I will make a note of your suggestions. Appreciate your time.
At the moment it is not done.
Thank you for the suggestion.
Web-dashboard will show agent as not online after some time.
Only session on our mobile apps (Android and iOS) will keep widget always in Online state.
To make widget be in Offline you can change your status on mobile to “Invisible”, log out or end mobile session from other device (in web: Profile – Browser & App sessions).
Also you can use the “Scheduler” feature to auto turn the widget online/offline during certain hours.
You can upvote and subscribe to such request here: https://tawk.uservoice.com/forums/228427/suggestions/13286841
Thank you for the suggestion.
Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
To ban by IP, please go to Admin – Ban List – click Ban IP button.
Unfortunately it not so easy, since it will be a new functionality, which requires proper UI, storage on server and server-requests to manage such list of IP addresses.
But our team is informed that such request exists, is popular and important for users.
Good morning! No, not yet
Thank you for the suggestion.
At the moment Android app has no option to have customized theme, but we will look into it in the future.
Currently there is a lot of features that need to be implemented in Android that are now present in web-dashboard.
Hi dear tawkers,
It’s been a while since this has been visited but we have made several improvements to the widget styling but we know that you want A LOT more.
No worries, this is still in the plans, we just need to develop a few other important features before we start tackling this.
Will keep you updated!
Thank you for the positive feedback :)
We haven't got such request yet, you can create it so it could be easily found by other users to upvote and for us to review it.
For font customization you can upvote next suggestion:
you can change the site from within the "theme" settings in the dashboard.
This could be achieved by some inline css..
Just add this directly AFTER the chat widget code to make to go to the right:
or to the left edge :
Modify the 0px to move it from the left or right, respectively.
The first stage of the Knowledge base was launched earlier today > https://www.tawk.to/updates/new-features-tabs-knowledge-base-agent-alerts/
This is to manage internal KB, the client facing KB is in our plans to implement
No one have said that we don't want it.
When we will be able to give time and resources to plan this feature in details and create it, we will certainly do it :)
No, sorry. At the moment there is no estimate on when we can start implementation of this feature.
> Any chance of getting the feature to allow people to submit a ticket through the public knowledge base in the event they don't find what they need?
Yes, this is planned - both ticket submission and ability to add a chat widget.
> Also, will the headers/navigation be customizable?
Yes, to suit any brand.
> Also, will it support using a CNAME for the URL to be masked (support.yourdomain.com)?
Yes, this will be part of our Rebranding Add-on.
> Also will the support ticket emails be allowed to come from firstname.lastname@example.org and allow the user to reply directly to that and route the emails directly into the ticketing system?
This is already possible using our Rebranding Add-on.
> Sorry for all the questions, just really anticipating this unified solution!
Don't apologize, we truly appreciate the feedback and input.
Current number of users is 95, since each user can put more points to his vote.
In this year we plan on making new integrations for the tawk.to, but main priority will be integration with social networks.
This is a different request: "Agent/department routing", which could be found here:
But yes, they are quite related to each other, so would be considered together when we will start planning of implementing those features
No, unfortunately, at the moment there is no estimate when we will start work on this feature.
At the moment there is no plan on making such integration
Thank you for your feedback.
On the web, we can only detect mouse or keyboard movements when a person is using the web browser. But if that same person is not using the web browser, he can be using other software but but still be at the computer (online), meaning he is just waiting for another incoming message and not using the web browser.
So, We cannot detect the difference and if we implement an automatic away functionality, it would be inaccurate. That’s not what we are about.
Hope this answers your question.
Thank you, Rylan!
Yes, the trigger "Chat Rescuer" can be used to reply to visitor if agent haven't responded for X time.
No, the request ` Font Size for Windows App` is different – it is a request to change font size in Windows app (for agents), but here for visitors - in the widget.
No, the request ` Enable users to change font type and size on the chat Widget` is different - request to change font for widget (for visitor side), but here for the tawk.to Windows app (for agent side).
No, it won't against. We are not forcing to use our agents, website owner can hire anyone or even a company to answer his chats - owner decides what suits him best :)
This is a good idea!
Thank you for the feedback!
No, at the moment it's not implemented.
I've merged your request, so there won't be duplicates and once we implement it, we would notify everyone who are subscribed to the request.
Yes, those request could be similar, but we decided to leave them as they are, because in this request is asked for translation, but in other for the template customization.
Thank you for the request.
At the moment there is no emoji customization, but they could be disabled:
We have released new options under Widget Settings, including ’Disable emoji selection`.
Those options could be found in Admin – select required asset (widget) – Widget Settings.
After disabling emoji, they can continue to be downloaded until download script won't be removed from Cloudflare cache.
It can take awhile to be cleared, maybe couple of hours. After that emoji won't be downloaded with the widget.