yes we need this
do you have screen sharing feature now
this answer to Adam: you ask why? because agents solve a customer problem need photos. we give sofware support to customers. customer can not make something. he/she send screenshot to agent. if agent can not solve it. and then agent needs to send other agent level to solve it asap.
tawk has a feature like customer to agent sending image file. like this we need agent to agent sending image file feature.it is easy to add it. i think most of users would like it.(we are licensed user of tawk.to)met supported this idea ·
one feature should be add it. agents should send file each other