94 votesRA-Tech commented
This is absolutely crucial.
While an API is a lot of work, it's idea. But what we really need is the ability to export data, or at the very least let us see reports based around agents, as well as chats.
From a management perspective I need to know what agents are doing their job, and which agents are not. Currently this is extremely labor intensive.
TLDR; Let us see reports about agent performance, without having to filter, hand copy data to excel for every agent, and then compare.RA-Tech supported this idea ·