There are another post (+470 votes) with this function: https://tawk.uservoice.com/forums/228427-feedback/suggestions/31588936-e-mail-template-or-editable-mail
This is very very important!
It's very important. Tawk To have a great ticket system, but I can't use, because all texts are in english. Please, allow to customize OR translate these texts. Tks!