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  1. 191 votes
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    20 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

    Tech Support commented  · 

    We’ve actually moved off tawk to onto intercom as it caused such an issue with duplicate data. It seems updates on tawk to are pretty slow. It proved great as a proof of concept for live chat and we may fall back onto it but so far intercom is proving very good

    Tech Support commented  · 

    Come on tawk to when is this coming? Intercom are miles ahead on this

    Tech Support supported this idea  · 
    Tech Support commented  · 

    Hiya - can you add this concept to it:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    Otherwise trying to find a bug for example would prove very difficult or trying to find a snippet of conversatoin for the history .

  2. 325 votes
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    under review  ·  24 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support supported this idea  · 
  3. 288 votes
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    33 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support supported this idea  · 
  4. 416 votes
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    25 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support supported this idea  · 
  5. 581 votes
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    47 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support supported this idea  · 
  6. 678 votes
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    54 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support commented  · 

    You can also use this to add a signature per agent.

    Tech Support supported this idea  · 
  7. 892 votes
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    started  ·  111 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support supported this idea  · 
  8. 88 votes
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    18 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support commented  · 

    Please add this ASAP. Also the ability to ad html signatures too so banners and images can be seen to promote products and essentially make it look more branded so third party signature rescue products can be used too. Tawk to is falling behind on this now this should be standard.

    Perhaps an option to add signature and then clients can just add a short code to load it on reply.

    Tech Support commented  · 

    I can't believe this has been over a year and it's not added!

    Tech Support commented  · 

    Yep this needs adding in as it's tiresome using the shortcut each time to add a reply.

    Tech Support commented  · 

    Yes - at the moment i have to keep adding it as a shortcut - this would save a lot of time.

    Tech Support supported this idea  · 
  9. 14 votes
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    4 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion.

    It will be like going back – against popular request to have Pre-chat form to stay after a trigger message.

    But we will have your idea open, so we could see if it will be requested feature. To implement option to choose how Pre-chat form should behave – be always shown or be skipped.

    Tech Support supported this idea  · 
    Tech Support commented  · 

    Maybe this update you're putting in solves it as it will be more obvious / pop up and not need them to fill in the chat form?

    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35759683-trigger-should-open-chat-box

    Tech Support commented  · 

    It seems this is the opposite to this:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/9229221-pre-chat-form-after-trigger

    Perhaps it is better that they have the pre chat form to fill in - trouble is it's starts a barrage of live chats for people just wanting to see the message.

    Tech Support commented  · 

    Currently if you send out a trigger the customer / user will see the notification.

    If they miss the notification / ignore it for a moment, it then shows a 1 on the chat icon. It means they then have to sign up for a live chat just to see the initial message. Is there a way the message can be seen without the having to fil in the pre chat form?

    We use the pre chat form to know who we're talking to as Tawk to doesn't yet have the inbuilt function for them to fill in once a chat has started.

  10. 129 votes
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    under review  ·  6 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support commented  · 

    Maybe this will prevent them from missing the annoumcement and not needing to start a chat with the form?

    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35759683-trigger-should-open-chat-box

    Tech Support commented  · 

    Is there a way we can send out system wide announcements such as see what's new in the latest release?

    At the moment we created a trigger and set to only go off on our specific domain to not annoy our other websites - however .. we enabled it to show only once.

    If we then go and want to edit that to send out an annoumcement say in a weeks time... this then won't show ... which means I guess recreating the trigger from scratch each time which means creating loads of triggers.

    I guess it's an ability to send out an existing trigger again or something along those lines as it could be a handy integrated announcement system.

    So it would show up like a trigger currently does when theyre on the website / software.

    Tech Support supported this idea  · 
  11. 7 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support shared this idea  · 
  12. 47 votes
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    8 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support supported this idea  · 
    Tech Support commented  · 

    Is there a way we can edit a contacts name once they have started a chat with us? Ie we might have sent them a ticket or something but we can't edit the contact details such as if they only put their firstname and didnt include surname - a way to add it for all future communications and visits?

  13. 58 votes
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    8 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support commented  · 

    Could multiple contacts be added on a support ticket? Take for example a company with multiple users ... and you cant to keep everyone informed and get feedback of whats going on?

    Currently you have to create a ticket for each user and then people lose the thread ... it would be good if you could have more than one person copied into the email support ticket thread so they can add to things as well.

    Tech Support supported this idea  · 
  14. 17 votes
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    4 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support commented  · 

    Ps that is visitor side yes :)

    Tech Support commented  · 

    Brill thank you :)

    Tech Support shared this idea  · 
  15. 7 votes
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    3 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support commented  · 

    Sure we use that - was just an idea as it would work both ways then :)

    Tech Support shared this idea  · 
  16. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support shared this idea  · 
  17. 258 votes
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    18 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. 79 votes
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    5 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Tech Support supported this idea  · 
    Tech Support commented  · 

    Is there a way you can then auto close off that chat if if the ticket has been created? They currwntly remain open.

    Tech Support commented  · 

    If someone has a chat and you miss it you can convert to a ticket. Very often we reply, but of course the client can't see the original ticket thread and might read the email 3 days later. They go what you on about? If you create a ticket from a chat, it should show the chat history as the first mention, then our reply. It should also close the chat whenever a chat is converted to a ticket.

    Please release this as soon as possible.

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