Hi there Marco,
Thanks for the idea. We actually started work on seeing statistics per website in the dashboard.
It’s coming soon!
849 votesAnonymous commented
As an attorney, I can say that if you give your email address in a sales chat, then of course that email can be used for marketing purposes. In fact, we all do it all the time, as soon as someone shares their email. Now, if your terms of service says otherwise, then we shouldn't be collecting emails in the first place, but since this is a sales platform, of course we are going to collect email, and of course users should know that we are going to use the email for marketing purposes. Otherwise, there's no point in getting the email...
Thank you for your feedback.
On the web, we can only detect mouse or keyboard movements when a person is using the web browser. But if that same person is not using the web browser, he can be using other software but but still be at the computer (online), meaning he is just waiting for another incoming message and not using the web browser.
So, We cannot detect the difference and if we implement an automatic away functionality, it would be inaccurate. That’s not what we are about.
Hope this answers your question.